PremierePro CS3/Cuts out audio in source window

[Vince Becquiot]

Basically, wait until the conforming is done? That process creates the audio preview files, without it, no audio…

Vince Becquiot

Kaptis Studios
San Francisco – Bay Area

[Charles Westfall]

That is what I do now, but it doesn’t help me when a director is angry because he can’t hear the audio when he wants it. Is there any way to prevent conformation from happening? The techs at adobe told me that if the settings are the same during capture as the settings are in the project settings, it shouldn’t have to conform the file. I am using a AJA Xena LHE card with Premiere so maybe there is no way to keep the settings the same. Basically, no one at Adobe had an answer. If I record a twenty minute clip in HD, conforming takes about five minutes. The director on the set is not going to wait for that to happen. That’s my dilemma. Thanks.

[Vince Becquiot]

A twenty minutes clip should take just a few seconds. What format are you capturing with on the AJA card, and what are the specs on the machine?

Vince Becquiot

Kaptis Studios
San Francisco – Bay Area

[Charles Westfall]

We were recording a Red camera. 1280×720, AJA quicktime format, DVCPro HD to save hard drive space. I am using Windows Vista 64 bit. I was told by the tech at Adobe today that CS3 was never intended for Windows Vista. Supposedly CS4 is much faster with Vista. That may be part of the problem if not all of the problem.

[Vince Becquiot]

That’s possible, but I wouldn’t count on an upgrade to solve it. We ran CS3 on Vista for some time and I don’t remember experiencing longer conforming/indexing.

Quicktime DVC Pro HD could be the issue. Especially the QT part, Premiere has had a lot of issues with anything Quicktime for the past 2 years, CS4 was not help…

I know that you don’t have many options for encoding, but I would be tempted to try something else, at least a native AJA codec to start and see if that helps.

Vince Becquiot

Kaptis Studios
San Francisco – Bay Area

[Charles Westfall]

Thanks Vince. I appreciate your help.

[Terry Hahin]

Hello Vince,
I noticed you have been helpful in the past to people with audio playback issues so I thought I might ask you. I think I might have the same issue that maybe I cut off conforming while it was happening…thus resulting in a clip that plays back only partial audio.

Don’t do that…obvious answer.

But how does one “re-conform” the audio again? It doesn’t even work if I open a brand new project, then re-import that clip. PP CS4 just seems to know the clip and refuses to let go of it’s bad conform files.

I’ve tried cleaning the media cache with no luck. Any suggestions?

Terry Hahin

Designer and Editor
terryhahin.com

[Vince Becquiot]

In Vista and CS4, things are a little different, you’ll have to go to Control Panel > Folder options > View and change the setting to show hidden files and folders.

Then go to: C:\users\{your user name}\App Data\Roaming\Adobe\Common\Media Cache Files then delete everything inside that folder. Keep in mind that this will delete ALL conformed files. See if this solves your problem.

Vince Becquiot

Kaptis Studios
San Francisco – Bay Area

[Charles Westfall]

Thanks Vince. I’ll see if it works after I get CS4. I’m still waiting for AJA to fix their NTSC bug with CS4 before I buy their capture card.
Charlie Westfall

[Charles Westfall]

Okay Vince, I now realize that you were responding to someone else. I will not do what you suggested when I get CS4. I know you were trying to help someone that had stopped audio conforming and needed to get it back.
Charlie Westfall