Premiere Pro heavy Freeze spikes during rendering using CUDA mercury

[Kevin Monahan]

Hi Jon,

[JonZ MarZ] “When I am rendering a movie with Mercury CUDA in premiere, it makes my computer literally unusable. “

By “rendering” do you mean exporting? Is there a difference if you press Queue rather than Export?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[John Mayer]

yes, I mean exporting. I don’t know if it because of the codec, I use mainly h.264 to export. I don’t use queue because I don’t have AME. It not the action that freeze the computer, but the rendering process, it start slowly then when it getting a bit deeper in the process, it start freezing badly, I can’t move the mouse at all until that spike goes away.

So every time I have to export, I have to switch the rendering engine to software Mercury engine.

[Kevin Monahan]

Hi Jon,

[JonZ MarZ] ” don’t use queue because I don’t have AME.”

Reinstall Premiere Pro. All installations of Premiere Pro simultaneously install AME. You need AME for export components to work correctly.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[John Mayer]

It doesn’t solve the issue.

[Kevin Monahan]

Hi Jon,
What happens if you use “Queue” not export? Can you try importing the sequence into AME directly?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[John Mayer]

It have the same symptoms. I did a couple of presets and different codecs, and the symptoms differs from a codec to another. I tried with AVI lagarith and it was the one that was less harsh on the system, but still have system hang. Worst, switching to Mercury software renderer doesn’t seem to affect the choice I made, it have the same symptoms of CUDA rendering. I have to switch back to Mercury Software rendering inside PP to make it work right.

[Kevin Monahan]

Hi Jon,
Sorry for all these problems. Can you open a case with my colleagues in support? https://helpx.adobe.com/contact.html Make sure to get a case number so we can track what’s going on.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Ericbowen]

What are the specs of the system btw?

Eric-ADK
Tech Manager
support@adkvideoediting.com

[John Mayer]

It a i4770k with 16gb of ram, and like I mentionned above it coupled with GTX680 Sli mode. After discussing about the situation with my employers, I decided to change my hardware and new equipment will arrive next week (not because of this reason, other reasons too). Will see if the problem still persist. Thanks for the help.