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Premiere Pro CS5.5 quitting unexpectedly
Could anyone provide a simple answer? I have recently bought CS5.5 (updated to 5.5.2) and running on new iMac (Lion). I am a fledgling semi-professional and previously used CS4. Very happy with CS5.5 except that it recurrently quits unexpectedly and loses the entire project. I have searched and not been able to find a solution. Adobe have nothing to say.
My question is whether there is in fact a fix. If not, I’ll simply go for a refund as this is approx £700 worth of software which is effectively useless.
Many thanks for any help
Mike
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4 Replies
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This is just a guess…
Usually when these things occur (too often, because they do happen) there is something corrupt in your system. I regularly run cleaning software on our systems (ONYX). there are many, that repair permissions can clean caches etc. Also, left over preferences from you previous version may or may not be an issue. If I choose to keep an older version around, I usually hide in some part of my drive partition where the system doesn’t go an look for it. A clean uninstall, permissions repair, and clean install often cure these things. However, I have also had to start over with a clean install of the OS when upgrading to 10.7 on our one system which was not a pleasant experience but everything is running smooth now. I would consider doing a system wide clean and repair at your upgrade time which may help avoid continued problems.
Again, I may be completely wrong. I hit SAVE every few minutes in AE just out of habit in an effort to not loose things.Jon Merrifield
VFX Artist / Supervisor
PELi Studios, Austin TX -
Thanks Jon.
I bought an upgrade package to go from CS4 to 5.5 and notice that CS4 is still on the system. Do you happen to know whether I can remove CS4 now without affecting CS5.5. Also, I’m not quite sure what a permissions repair is – excuse my ignorance.Thanks again
Mike
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Hi Mike,
There should be a “Uninstall Adobe After Effects CS4” inside the your=hard-drive/applications/Adobe After Effects CS4…. should look like below but pointing to CS4, I just went to my CS5.5 as a demo…
“Repair Permissions” is part of OSX and third party softwares do it too as I mentioned with ONYX which is free and I use but always back up first. But you can do a “Repair Permissions” from “Disk Utility” which is an app that comes with your mac, you can launch it from a Spotlight search or just navigate to it in the application/utilities folder. Easy to follow once in. You should google this too. Doesn’t really do much on its own in my opinion but combined with some other system optimizing tasks contributes to the general health of your systems operation.
Jon Merrifield
VFX Artist / Supervisor
PELi Studios, Austin TX -
Thanks Jon.
Have done all that – hoping and praying now.
Take care
Mike
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