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premiere pro crashes at exact point
i rendered and exported a project last night for client review.
made the changes — but now the project crashes my computer when it hits a point — same point.
the crash is a complete shutdown of my computer — turns it off.
not good.
it crashes if i render or if it renders during the export.
5.5
i use windows 7
i can render other smaller projects — going to try a new one just to see what happens.one other thing — last night, after rendering and exporting, i saved the project and shut everything down
when i opened the project this morning, the render/not render bar was 75% red — i thought that was odd as i rendered it completely last night.
any thoughts are greatly appreciated.
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6 Replies
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Hi Tom,
First thing, delete your render files, then go to your preferences and clean media database. Still crashing?
Check for any effects in the area, and remove them.
Import your project into a new Premiere project. Still crashing?
Remove the particular clip, reexport it if needed, it could be corrupted, although a system reboot is unlikely in that case.
It could be RAM or drivers, or just a corrupted Premiere app.
You could try finding out what the error is by going to the event log area, or turn off the automatic restart after a blue screen, so that you can read it. It’s under Control panel > System > Advanced system settings > Start up and recovery > Uncheck automatically restart
System reboots often refer to hardware issues like memory or Bios settings.
Vince Becquiot
Kaptis Studios
San Francisco – Bay Area -
thanks Vince.
I slapped some random video together, rendered and exported it — just fine.
then went back to the piece in question — and it worked like a charm.
it was render files. so now i know how to actually clean them out along with the media database.
and for that — thanks for the tip. -
Tom, you may have dodged a bullet this time, but if your computer is completely shutting itself off, I’m afraid that sounds more like a hardware problem than anything.
I would just double-check everything to be safe. And make sure you have a recent backup.
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i agree Gary — i’ve had a couple lockups resulting in a hard reboot rending this project.
chdsk was clean — but the 2TB external is on the way.
appreciate the input. -
RAM modules can also cause unexpected shutdowns. We were experiencing increasingly frequent lock-ups, then shutdowns on one of our edit PC’s. I eventually got around to running MemTest, and saw that one of our DIMM’s was showing lots of errors. Now, with 24 GB of RAM, it took MemTest a few days to do a thorough test, but the errors started showing early in the test phase. Replaced all DIMM’s just to be sure. Haven’t had a shutdown since.
Steve Brame
creative illusions Productions -
Try changing the memory from performance to memory.
This can be found in EDIT->Preferences->Memory
It was crashing my system and this fixed it. Just takes a few minutes more to render but without crashes I’m way ahead.
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