Premiere Pro CC Continues To Crash Continuously

[Kevin Monahan]

Hi Carlos,
[Carlos Mandelbaum] “I am running Premiere Pro CC 2014, the latest version”

Can you verify that you are running 8.2? A lot of people aren’t exactly sure which version they are running. Choose Premiere Pro > About Premiere Pro and find the version there.

[Carlos Mandelbaum] “on a Mac Pro running the latest version of Yosemite.”

Was everything functioning normally under OS X 10.9.x Mavericks before you updated to Yosemite? Or have you always had these issues?

Do you have NVIDIA GPUs? Certain NVIDIA GPUs are having trouble with Yosemite.

Was everything functioning normally until you updated to the “latest version of Premiere Pro?”

[Carlos Mandelbaum] “When I move a clip; when I try to quit; when move a title from the bin to the timeline.”

Do you have the Google Chrome extension, “Pushbullet” installed? If so, remove it. It can cause issues like this.

You may also want to try deleting your preview files in addition to the advice that Robert gave you earlier.

[Carlos Mandelbaum] “This is the first time I’ve genuinely felt that Adobe is dropping the ball. “

Sorry you feel that way. It could be something other than Premiere Pro as both my systems are running flawlessly. That said, I have avoided both Mavericks and Yosemite on my personal Mac (I know that’s not an option for all Macs), though Premiere Pro is supported on both of these OS’. My Windows 8 system is also working without issues.

[Carlos Mandelbaum] “Note to my friends at Adobe. STABILITY is the most important thing. Not features. STABILITY. I sincerely hope you are not following Apple’s lead in delivering software and at ever-increasing rate with shittier and shittier quality.”

Regarding stability, my system does not crash. I think we need to make sure your system is 100% free of items that might be causing your issues.

One thing I certainly cannot recommend that that is updating project files from one version to the next. This can cause project corruption.

Can we get more details? Here are the questions we usually ask: https://forums.adobe.com/message/4200840#4200840
We need to know more details to help.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[David Intrator]

Hi Kevin,

First of all, my set up:

Mac Pro (Early 2009) 2 X 2.66 GHz Quad Core
16 GB Memory
ATI Radeon HD 4870 512MB Graphics Card

Running Yosemite 10.10.1

I had also gotten crashes occasionally on Mavericks, but it’s really grabbed my attention on Yosemite with PP CC 2014.2

I do not have NVDIA GPUs.

The Chrome Extension Pushbullet” is not installed.

More recent crash incidents that might illuminate the problem:

Just finished up a project: 8 crashes in two days. Most of them happened while trying to export.

The crashes appear to be random, meaning, I’ll try to export a sequence and it crashes 99% of the way in.
Then I render the sequence before exporting (don’t know if that really helps, but what the heck), and it exports ok.

Then I try another export of the same sequence with the same export settings and it crashes, this time about 5% in.

Then I try again and crashes.

Then I quit PP, restart my computer, and it exports fine the next time around.

Other crash incidents involved simple things like moving a matte with my mouse a few frames to the left or right.

With this project the sequence settings were the exact same as the source footage settings. There was some B-roll however with different specs. I would render those when I brought them into the timeline. In addition, very few dissolves or motion graphics.

So there’s the export problem, plus a general crash problem apparently when I move certain items in the timeline.

It’s really quite infuriating and I’m not sure what to do. Should I go back to PP 6? Back to PP CC 2014.1? Move on to Avid?

I’ve tried all the suggestions written up here and other places online, but they dont’ really seem to help.

Any way for me to provide you with crash logs?

Need to solve this.

Like I said, I used to have occasional crashes with PP, but now continual crashing is part of my workflow.

I would suggest that you upgrade to Yosemite. The fact that an Adobe rep would not upgrade even to Mavericks is thought-provoking to say the least.

Once again, thanks.

[Ismail Abdelkhalek]

Hi there!
Apparently Yosemite changed a bunch of permissions around and it messed with Premier.
I found the instructions in this article VERY helpful:

https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

good luck!

[Carlos Mandelbaum]

Thanks Ismail,

This was one of the first solutions I tried, and it didn’t resolve the issue. Many others who have also experienced the crashing have changed these permissions as well, to no avail.

[Olivier Talouarn]

Dont search very far, your GPU is obsolete.

[John Moio]

I’m on Windows 7 PC and I never had a problem with Premiere Pro until this week, it’s been crashing continuously, I don’t know why or how that happens, but It’s annoying me, and I don’t know what to do about it. Any suggestions?
John Moio

[Leo Houssami]

Mine not only crashes but it restarts the whole computer every half an hour or so. I went to adobe website and got on a chat support service and the guy told me this is an apple hardware issue and i should go to an apple store to get help.
Personally i don’d think it’s a mac book hardware issue.
So i the next day i got again into that chat support service, i thought maybe i will have another person that the other one to help me, maybe someone more experienced.
But this one was a lot worse, he asked for my permission to remotely access my laptop, and i was watching what he was doing, he took FOREVER and he kept clicking through settings outside and inside adobe software.Not only he made rendering, graphics and everything else slow but it kept crashing every half an hour or so. Should i give up on adobe and go back to Avid!
hmmmmmmm

Leo Houssami