Premiere Pro CC Audio playback unacceptable

[Tero Ahlfors]

What I/O do you have? Are you running other programs? What are the formats for the problematic audio files?

[Pete Pedulla]

No I/O, just working off the computer.

This project was shot on a Sony F5. Audio is embedded on the .mxf video files. Music from an .aiff file.

Previous project shot on a Nikon DSLR. Also had problems, though this time it’s worse.

In both cases, the problem only appears towards the end of editing. So, in this case, I got through 5 days of editing with no issues, and only in the final stages, did the playback begin to fail.

Pete Pedulla
Creative Director
2PM Productions, LLC

[Vince Becquiot]

I have a feeling this may have to do with the Mavericks update.

Vince Becquiot

Indigo Live

Kaptis Media

[Peter Garaway]

Hi Pete,

Sorry to hear your having troubles.

Have you tried clearing your prefs? You trash all folders found here:

/Users/[username]/Library/Application Support/Adobe/Common

Also, can you give more details on your system specs? Why no GPU?

Thanks,

Peter Garaway
Adobe
Premiere Pro

[Ericbowen]

It would not be unheard of for the audio conform files to corrupt. Delete all of the files in the media cache folder while Premiere is closed. Then launch Premiere and let it re-conform. See how the audio is then. If that doesn’t work go under preferences and audio device. Check mark the box for 32bit playback I believe it’s called. See if that changes the output.

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Pete Pedulla]

Thanks for taking the time to reply to my rant. (I was frustrated last night.)

The file path you list isn’t exactly the same on my iMac. I find this path:

MacHD/Library/Application Support/Adobe/Common

Then, in the “Common” folder I have 3 folders:

dynamiclink
dynamiclinkmediaserver
Plug-ins

Are these to be trashed?

Also, about my system:

iMac OSX 10.9.1 “Mavericks”
2.93 Intel Core i7
ATI Radeon HD 5750 1024MB

Thanks, again for all your help. Please advise if I should trash the above three folders

-Pete

Pete Pedulla
Creative Director
2PM Productions, LLC

[Pete Pedulla]

Thanks so much.

Is the media cache folder the one called “Adobe Premiere Pro Preview Files,” with a subfolder comprised of the project name and extension .PRV?

Thanks,
Pete

Pete Pedulla
Creative Director
2PM Productions, LLC

[Peter Garaway]

There are 2 different Common folders. The path I gave is to the User library, that’s where you’ll find the cache files.

Apple has hidden the User library I beliebe since 10.7. Here’s to ways to get there:

Method 1

In the Finder, choose Go > Go To Folder.
In the Go To Folder dialog, type ~/Library
Click Go.

Method 2
Hold down the Alt (Option) key when using the Go menu. The user library folder is listed below the current user’s home directory.

Once there follow this path:
Application Support/Adobe/Common

Peter Garaway
Adobe
Premiere Pro

[Ericbowen]

https://provideocoalition.com/ssimmons/story/Clean_those_adobe_media_cache_files

Go to the folder location and delete the files. The Clean option in the applications only deletes the references and not the media cache files.

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Pete Pedulla]

Eric,

Thanks. That was really helpful. Clearing the cache this way helped but did not solve my problem. In other words, my audio still has subtle, static “pops” intermittently under.

However, unlike before, at least it seems to play without stopping and cutting out entirely.

This will help so I can finish the project, but I will need to find a long term solution.

~Pete

Pete Pedulla
Creative Director
2PM Productions, LLC