Premiere Pro 5.5 won’t playback H264 5.0 will

Adobe Premiere Pro

Premiere Pro 5.5 won’t playback H264 5.0 will

Posted by Jim Wiseman on August 11, 2011 at 2:46 am

I just installed Premiere Pro 5.5 on my new Macbook Pro 17″ 2.2Ghz Quadcore (8 threads) with 8gb RAM today. Using the fast AMD Radeon HD 6750 Graphics, not the slower Intel. H264 footage from my Nikon D7000 that played back fine with Premiere Pro 5.0 froze and crashed the application when I attempted to play it in 5.5. As a test, I uninstalled just the Premiere 5.5 with the Adobe uninstaller and went back to Premiere 5.0. The footage once again played. Obviously it played best at one half resolution, but it looked very good and at least it didn’t crash the application. Quite editable, and ready to export on finish to ProRes for a final edit. Quite a time saver.

I don’t consider 5.5 to be much of an upgrade if all it does is crash on H.264 footage. This is the main reason I was attracted to Premiere in the first place. What was changed in 5.5 that makes it so finicky and crash prone on H.264? I certainly hope I am able to use this on my mid 2010 Mac Pro Hexacore 3.33 Ghz, 24GB RAM, with GTX 285 (CUDA enabled) waiting to be installed. Will the NVidia GTX 285 help playback of H.264? I have heard various opinions. Also what GTX display and CUDA drivers would you suggest for that machine and OS 10.6.7?

At any rate, it looks like I am staying with 5,0 on the Macbook. Would Premiere 5.0 projects be compatible with 5.5 AE and AME? Feel free to take on any of these questions. Comments welcome.

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Final Cut Studio 2 and 3, Media 100 Suite 2.0.2, Premiere Pro 5.0 and 5.5, AJA ioHD, AJA Kona LHi, Avid MC, Hexacore MacPro 3.33 Ghz, Macbook Pro 17″ 2011 2.2 Ghz Quadcore i7, G5 Quadcore PCIe

Jim Wiseman replied 14 years, 9 months ago 2 Members · 5 Replies
5 Replies

Jon Barrie
August 11, 2011 at 3:03 am

Hi Jim,

Not sure why you are having issues with you H.264 playback in CS5.5

I work with these files across both Windows and Mac and haven’t seen the issue you speak of.

I think there may be some issues with installing CS5.5 over CS5. So CS5 and any other older versions are recommended to be removed completely from the system with the Clean Tools on the Adobe site.
https://www.adobe.com/support/contact/cscleanertool.html

Read the instructions carefully 🙂

Also there seems to be a Mac issue with Disk Permissions and such so running the Disk management app to make sure everything is working properly is another area to look at.

Cheers,
JB

Jon Barrie
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Jim Wiseman
August 11, 2011 at 3:08 am

Thanks for the response.

Premiere 5.5 was alone on the system. I will run permissions. Of course I don’t have 5.5 on the system now, so unable to test unless I uninstall 5.0 and go back to 5.5. What Macs are you running 5.5 with H.264 on?

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Final Cut Studio 2 and 3, Media 100 Suite 2.0.2, AJA ioHD, AJA Kona LHi Avid MC, Hexacore MacPro 3.33 Ghz, Macbook Pro 2011 2.2 Ghz Quadcore, G5 Quadcore PCIe,Premiere Pro 5.0 and 5.5, Media 100i/XR
Jim Wiseman
August 11, 2011 at 4:09 am

I just booted off of a clone of the SSD 250 in the Macbook Pro connected via Firewire 800, and all of the H.264 played back fine with 5.0 installed on it at full res both from the timeline and the source window. No crashes or freezes as in Premiere 5.5. which was by itself on the system then. BTW, I did a permissions repair before installing 5.5 when 5.0 was on the Macbook Pro (before cloning the whole SSD). Guess the next step is to clean the system of all CS5 and 5.5 and reinstall just 5.5. Any reason to save the library directories? Nothing on them of consequence.

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Final Cut Studio 2 and 3, Media 100 Suite 2.0.2, Premiere Pro 5.0 and 5.5, AJA ioHD, AJA Kona LHi, Avid MC, Hexacore MacPro 3.33 Ghz, Macbook Pro 17″ 2011 2.2 Ghz Quadcore i7, G5 Quadcore PCIe
Jim Wiseman
August 11, 2011 at 8:31 am

It Worked! H.264 plays now on the 17″ 2011 Macbook Pro. Highly recommend running the Cleaner software after a complete uninstall of 5.0 when going to 5.5. Also the permissions repair with Disk Utility. Thanks Jon!

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Final Cut Studio 2 and 3, Media 100 Suite 2.0.2, Premiere Pro 5.0 and 5.5, AJA ioHD, AJA Kona LHi, Avid MC, Hexacore MacPro 3.33 Ghz, Macbook Pro 17″ 2011 2.2 Ghz Quadcore i7, G5 Quadcore PCIe
Jim Wiseman
August 16, 2011 at 7:16 pm

Well, the problem is back again. It appears there is a problem with Nikon D7000 files. See these threads.

https://forums.adobe.com/message/3780003#3780003
Also:
https://forums.adobe.com/thread/850325?tstart=0

Reinstalls and Cleaner won’t fix this problem. Has something to do with something in “QT32 server”. Changing extension from .mov to .mpg appears to be a workaround. Adobe is working on it. I’m back to 5.0.3 until this is fixed.

Jim Wiseman
Sony PMW-EX1,Pana AJ-D810 DVCPro, DVX-100, Nikon D7000, Final Cut Studio 2 and 3, Media 100 Suite 2.0.2, Premiere Pro 5.0 and 5.5, AJA ioHD, AJA Kona LHi, Avid MC, Hexacore MacPro 3.33 Ghz 24Gb RAM 120GB SSD, Macbook Pro 17″ 2011 2.2 Ghz Quadcore i7 8Gb SSD, G5 Quadcore PCIe

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