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  • Premiere Pro 15.4 crash on playback in certain sequences

    Posted by Hollie Garner on October 19, 2021 at 5:13 pm

    Yesterday I started a quick turnaround project using the same media format (mp3 16bit shot on A7Riii + WAV 24bit 48000 recorded on zoom) and same project settings that I have used before on 2 previous episodes. In fact, I’m in the same project from September (which had no issues), so that I could duplicate the sequence (september final cut) to use the same audio effects (denoise and dereverb) in my October cut/sequence. I also copy and pasted the colour grade onto the footage before I started cutting.

    After many hours of editing I left the project open over night (naughty me!) When starting work on it in the morning the sequence immediately got stuck and said “A low-level exception occurred in Adobe Player” and will then freeze/crash and close itself. I’ve tried resetting preferences, deleting media cache, restarting, copying the sequence into a new project, reingesting the media from cards and relinking to this – but nothing works – every time I hit play it crashes. Interestingly the old sequences from September work absolutely fine. It seems like any new sequence that I made yesteraday have become corrupt over night.

    The only thing I can think of is did Premiere Pro update over night? But I can’t figure out if it did or not (not sure where to find out this info) – and even if it did would this even be the problem?

    I would be very grateful for any thoughts or suggestions. Many thanks in advance.

    My computer is: IMac retina 5K 2020, 3.8 GHz 8 core intel core i7. Running Catalina 10.15.7

    Premiere pro 15.4

    Hollie Garner replied 4 years, 11 months ago 1 Member · 0 Replies
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