Premiere is slow

[Blaise Douros]

Did you install the Creative Cloud suite before or after you upgraded your OS to Mavericks? Is your version of Creative Cloud and the Premiere Pro app registered and updated to the latest version?

[Brittany Hensley]

Yes it is. Maverick was downloaded first then Premiere. I even uninstalled Premiere and re-installed it and it still slow and won’t allow me to open projects and let me edit them once they have been previously completed.

[Blaise Douros]

Can you post some details of your system? Computer type, processor, ram, video card?

Try trashing your Premiere preferences, and repairing your disk permissions in your Disk Utility. I would also clear any files in the Media Cache folders as well.

[Brad Bussé]

If you’re on OS 10.9.3, I’d suggest clearing the media, prefs as suggested earlier. Then if you’re using a Blackmagic Ultrastudio I’d disable until they have a new 10.9.3 compatible driver, and in Premiere set the OpenCL to off until they also have a 10.9.3 compatible driver update. This would probably only apply to you if you have the above OS and a 2013 Mac.

[Brittany Hensley]

Thank you for the advice. I can’t find where I would set the Open CL to off, and I am not sure what Blackmagic Ultrastudio is, if I am using it, in order to disable it. I am running on 10.9.3 I have a 2x 2.26 GHz Quad-Core Intel Xeon with 6GB memory 1066 MHz DDR3. I cleaned the media folder. still not working.

[Blaise Douros]

This is a Blackmagic Ultrastudio.

Did you delete your Premiere preferences file, as suggested earlier? How about repairing disk permissions in Disk Utility?

OpenCL is a protocol that Premiere uses to render using certain graphics cards. CUDA is another similar protocol. I asked what graphics card you have in the Mac so I could suggest which to use, but I’ll let you make that determination based on the below info:

Create a new project. When the Project Settings dialog box comes up, the topmost dropdown menu should have three options:
– Mercury Playback Engine GPU Acceleration (OpenCL)
– Mercury Playback Engine GPU Acceleration (CUDA)
– Mercury Playback Engine (Software Only)

In an existing project, you can go to File > Project Settings > General to access the same menu to change this setting on an existing project.

If you have one of the following Nvidia graphics cards in your Mac, you’ll need to use the CUDA setting when creating a project:
GeForce GTX 285
GeForce GTX 675MX
GeForce GTX 680
GeForce GTX 680MX
GeForce GT 650M
GeForce GT 750M
Quadro CX
Quadro FX 4800
Quadro 4000
Quadro K5000

If you have one of these cards, you’ll want to use OpenCL:
ATI Radeon HD 6750M
ATI Radeon HD 6770M
AMD Radeon HD 7950
AMD Radeon HD FirePro D300
AMD Radeon HD FirePro D500
AMD Radeon HD FirePro D700
Nvidia:
GeForce GT 650M
GeForce GT 750M
GeForce GTX 675MX
GeForce GTX 680
GeForce GTX 680MX
Quadro K5000

Otherwise, you need to use Software Rendering. You also will want to check to see what card your PC has in it; if you need the projects to be interoperable, you’ll need to be sure that you’re using the correct renderer. Software Rendering will be a bit slower, but will definitely work on both machines. A list of supported graphics cards on both Mac and PC can be found here.

Also, if you do NOT have one of the CUDA-supported cards installed, but you DO have the CUDA driver trying to run, this would cause a major problem; you would want to uninstall CUDA if that was the case.

Have you contacted Adobe about this issue? They may be able to help you better than we can.

[Brittany Hensley]

Thank you for all of the information. I greatly appreciate it.