Premiere Freeze/crash when export

[Chris Evans]

It’s likely you’ve tried these things, but if you haven’t give them a try. Run an anti-virus, MalwareBytes, CCleaner, defragment your Hard drives, make sure all your drivers are up to date, and check your temperatures are within range. I doubt it’s any of those, but just rule them out, sometimes it’s easy to jump over something simple.

Just a couple questions. What kind of hard drive setup do you have and where do you put your footage, programs, and project files? How much free space do you have? How big are the projects you usually do? Does project size seem to make any difference on the crashes? Are you updated to the absolute latest version? You said you have Premiere CS6, does that crash too? I only ask these because there the questions I’d ask myself.

I have a coworker who had a similar problem where it just crashed almost ever time he tried to export. According to his research, I think other people were experiencing something similar. I believe an update solved his problem, but that might not solve yours. Definitely submit a bug report to Adobe and talk to their support if you haven’t yet and don’t be afraid to be a little aggressive when they tell you it’s something you’ve already ruled out, just don’t be mean.

If you don’t think it’s any of those things, I’d start replacing things in your computer one by one and seeing if that helps. Start with the GPU since it’s the easiest, then the RAM, then the CPU, then finally your hard drives.

[Chris Wright]

you aren’t overclocking are you?

[Samuele Latino]

First of all thank you both for the reply.

I performed an overclock, but to decrease some values ​​as initially crashed computer even without doing anything, now with the values ​​that I set the computer works fine except with Premiere.

Responding to Chris, what I have already done is clean the PC with CCleaner, update drivers and see temperatures, and is all regular, at this point I will try even with antivirus and to defragment.

Usually we put the footage and the projects in external drives attached via USB 3.0 or an internal hard drive, while the programs are installed on the hard drive system (SSD). I have 70gb free on hard drive system, the others between the 100gb and 500gb. The projects unfortunately I didn’t remember the size and, right now, I’m unable to control, but the videos usually range from 50 to 200gb. Honestly I have not noticed any changes between the various projects, which are 720×576 crashes by half an hour or are 1920×1080, so I don’t think the size is the problem. The last time I updated if I’m not mistaken it was in late January, since then nothing has changed, but as soon as I get the chance I’ll try to see if there are new updates. Yes anyway, even in cs6 I have the same crashes.

I was already thinking about changing the components, I wanted to first ask to see if in fact there were other solutions, or if anyone has had the same experience. Unfortunately these days I can’t try, so soon as I can I’ll do all the tests and let you know. Meanwhile, thank you again very much for the help!

[Chris Evans]

I assume you contacted Adobe Support? Did they say anything?

It sounds to me like a bug in Premiere or a hardware problem. You might try reinstalling Premiere, besides that and replacing your parts, I don’t have any ideas.

[Chris Wright]

i am 99% sure you damaged your gfx card. Please do a burn in test of hardware components and then get back to us.
https://www.passmark.com/products/bit.htm

[Samuele Latino]

Not yet, honestly seeing the responses in the support very often are vague or respond after a long time, so I wanted to try to ask here first. If the solutions proposed by you I will not be able to solve I definitely try there too. However, already tried to reinstall several times, nothing has changed unfortunately, I think I’ll begin trying to swap the video card with one of another PC and see if it still crashes

[Samuele Latino]

I hope not, in any case as soon as possible I will try, thank you!

[Bob Spez]

I think most people have problems with the time required to export videos on Premiere Pro. I did. I am now using Premiere Pro CS6 64bit, and I now allocate 11GB of RAM to Premiere. I use a separate hard drive to export to.

With my old system and allocating 6GB of RAM to Premiere Pro, it was taking me 9 hours to export 4 minutes of video (two video and two audio tracks). None of my exported files was more than 2 GB.

Last year I upgraded my cpu to Intel i7, my video card and RAM, I upgraded to Win 10 64bit. It was still taking 45 minutes to export 2 audio and two video tracks, in 1080P, totaling less than 4 minutes in total length, after pre-rendering them at low resolution.

Then someone on this forum (the only one who made this suggestion) suggested when I open the export window in Premiere Pro to export my video, I click on the queue button, instead of the export button. The Queue button uses the Adobe Media Encoder to do the export rather than the standard export. This brought my export time down to 20 minutes.

I don’t even know if Adobe is capable of exporting 50GB or larger files like you have. A commercial full length movie is only about 4GB. I don’t understand why your files are so large. Maybe you need to pre-process your clips to get them down to 1080P with a smaller file size (like reducing your baud rate to something like 6K, at 24fps).

[Jeff Pulera]

Hi Bob,

I’ve been using Export for years (I never use Queue) and never have export issues, even with 3-hour movies using a lossless codec resulting in 200GB files. Never have crazy long render times as you did either. Just saying there is/was something wrong with your system to cause this, it is not the normal behavior of Premiere.

I often see posts similar to yours, and I guess the posters assumed that since something works a certain way on their machine, it must be the same for others, not realizing they have a unique problem.

To the OP, I will say it is unfortunate that you went with the AMD CPU, Premiere is much more efficient with Intel Core i7. Also, try turning off all overclocking. The very small real-world gain you might achieve in render speed may be getting negated by causing failure to render at all.

Thanks

Jeff

[Bob Spez]

Hi Jeff,
Just curious,
1.What export settings (codec, fps, frame size, etc.) do you use?

2.What are the specs for your system (CPU type, Video card type and video RAM, System RAM).

3.How much memory do you allocate to Premiere Pro in preferences?

3. What are the properties of your exported video (resolution, baud rate, fps, video length and video file type and size)?

4. What OS and version of Premiere Pro are you using?

5. Are your clips all pre-rendered prior to export? What resolution do you render at?

I apologize for all the above questions, but I’d like to know specifically what settings and system configuration can export a 200GB video in three hours.

I thought I was doing well, over the course of a year, by getting a 4 minute export down from 9 hours to 20 minutes. If you have the answer on how to do a quick export with 1080P resolution, I would surely appreciate it, and so would many others.

None of the many responses on this and other forums regarding speeding up of Preiere Pro 1080P exports (1920×1080, 24fps) yielded any results for me other than updating my OS and system and using the Media Encoder. I was able to render faster by lowering the rendering resolution.

Hope you can provide the details I requested as they would make your reply testable for myself and others.