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Activity Forums Adobe Premiere Pro Premiere CS6 on Windows – Importing Videos but only Audio is Getting Through

  • Premiere CS6 on Windows – Importing Videos but only Audio is Getting Through

    Posted by Amar Salgia on October 14, 2024 at 8:29 am

    Hi All,

    I have some new videos shot on a GoPro in MP4 format. I’m using Adobe Premiere Pro CS6 on a PC that’s running Windows 7. When I drag these videos into the project window, only the audio is getting through, not the video. How can this be fixed?

    I looked elsewhere and they said to clear the cashes, which I did to the best of my knowledge per the instructions I saw. However the problem is continuing.

    I tried to do it again on my laptop that’s running Windows 10 and the same version of Premiere, and the same problem is occurring.

    Can anyone please help?

    Thanks!

    Amar

    Brie Clayton replied 3 weeks, 5 days ago 4 Members · 4 Replies
  • 4 Replies
  • Mads Nybo jørgensen

    October 14, 2024 at 9:52 am

    Hey Amar,

    CS6, that is going back some years…

    Most likely is that your computers do not have the codec for that GoPro camera installed.

    Keep in mind that MP4 is just a container for the video file format, but that it can come in many flavours.

    Once you have the codec, even if PPro will not see it, you could consider transcoding it to a .mov format. And, then import to PPro.

    Hope that this helps?

    Atb
    Mads

  • Ivan Eldredge

    October 14, 2024 at 8:56 pm

    Hi Amar,

    Given the older version of Premiere Pro (CS6) you’re using and the nature of GoPro’s codecs, it’s likely that the issue arises from codec compatibility. Premiere Pro CS6 doesn’t natively support some of the modern codecs used by GoPro, especially the H.265 (HEVC) format.

    To ensure compatibility and have a seamless editing experience, you will need to transcode your GoPro footage. This process converts the footage into something that Premiere Pro CS6 can handle more efficiently.

    I recommend transcoding to the DNxHD or DNxHR family of codecs (ideal for PCs) as these provide high-quality performance while being less demanding on your system. This will help you avoid issues like slow playback or video not appearing properly.

    You can use Adobe Media Encoder to handle the transcoding, which integrates well with Premiere Pro. However, if you prefer other options, HandBrake or Shutter Encoder can also do the job well.

    Once your footage is transcoded, import it back into Premiere, and you should be able to edit without any issues.

    Thanks, and good luck with your project!

    Best regards!

    Ivan Eldredge G.

  • Amar Salgia

    October 15, 2024 at 6:44 am

    Hi Mads and Ivan,

    Thank you, that seems to be working! I appreciate it very much!

    Cheers,

    Amar

  • Brie Clayton

    October 16, 2024 at 7:33 pm

    Thanks for the solve, Mads and Ivan!

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