premiere cs5.5.2 not loading video and crashing

[Ericbowen]

Well unless you have a bad stick of ram I am looking for applications that will either change the ram available for the video driver/CUDA or effect the video driver such as a monitor color control application. Shut down any items in the task bar that you can. Go to search and type msconfig. Then select the startup tab. Uncheck anything that is not Adobe, Nvidia, or audio device. Hit Apply and then ok. restart the system and then see. If that doesn’t work then download this: https://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

Burn that ISO to disc and then reboot to the disc. Let that test for atleast 1 complete pass through all 9 tests. That should rule the ram out. Beyond that I would need to remote in and see what is going on.

Eric-ADK
Tech Manager

[Sam Davidson]

hi Eric… I removed everything from the taskbar… thats not it.. and i have to finish this project shortly so i can’t do the RAM tonight.. but I’ve done RAM tests recently, and all 16gb’s seem to be ok. this is some weird happenstance that only happens with my laptop’s display. not sure what to do.

I’m totally open to you remoting in though?

[Ericbowen]

Email me directly at support@adkvideoediting.com or jump on our website chat at https://www.adkvideoediting.com

Eric-ADK
Tech Manager

[Sam Davidson]

I wanted to thank Eric Bowen for taking the time to remote into my computer and check out what was going on. So here’s what he found. and maybe Eric can give a more descriptive version of what i’m going to attempt to describe.

there was nothing wrong with Premiere. Eric installed updated Intel and Nvidia drivers, but the problem that was occurring during GPU accelerated graphics being enabled persisted. So, Eric suggested turning off Nvidia optimus. the Intel 4000 graphics are typically used on a laptop to save battery life, and Optimus apparently turns on the nvidia graphics when they are needed. apparently what was going on is the optimus drivers got corrupted, and they weren’t turning on the K2000M nvidia card in time to be used with Premiere. so, once optimus was turned off, the K2000M became the default, and now everything works perfectly. I can now even boot up video games on my laptop that crashed before for what Eric says is the same optimus not booting up the K2000M in time problem. the only downside is that the battery will be drained quicker, but i’m never exclusively on my battery using my laptop, so there is no loss for me.

Eric did a fantastic and patient job looking over my laptop.. he did this free of charge and for a stranger. Many kudos to him for helping someone that was having a major laptop crisis! 🙂