-
Premiere CC crashes using .ts files
Hello all, this is a problem I’ve been having for a few months now. Whenever I load larger files into Premiere CC, using the media browser, importing, or dragging it from a folder, it crashes. The problem mainly happens while using .ts files but has occasionally happened with .mp4.
Most of the recordings I’m trying to load are about an hour long if not longer. Shorter lengths of up to about 3 minutes load just fine.
Here are the mediainfo details from one of the files, if that helps in any way.
ID : 48879 (0xBEEF)
Complete name : G:\live halo\Halo campaign.ts
Format : MPEG-TS
File size : 33.5 GiB
Duration : 1h 29mn
Overall bit rate mode : Variable
Overall bit rate : 53.9 MbpsVideo
ID : 68 (0x44)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.0
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Codec ID : 27
Duration : 1h 29mn
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 30.000 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Color primaries : BT.601 NTSC
Transfer characteristics : BT.601
Matrix coefficients : BT.601Audio
ID : 69 (0x45)
Menu ID : 1 (0x1)
Format : AAC
Format/Info : Advanced Audio Codec
Format version : Version 2
Format profile : LC
Muxing mode : ADTS
Codec ID : 15
Duration : 1h 29mn
Bit rate mode : Variable
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : 1msAlso here are my PC specs.
Intel i7-3770k @ 3.5GHz
8GB RAM
Geforce GTX 770
Windows 7If there is anything I missed, or anymore info that you need let me know and I will do my best to get it.
-
8 Replies
-
Well starting off you need more ram especially with a 770GTX card in there. GPU Acceleration uses allot of ram and 8GB is bare minimum with a very low end card. You are seriously limiting the performance with the 770GTX with such a low amount of ram. 16GB should be the least you have and really 32GB to have any chance of using the majority of that card’s capability. What Nvidia driver are you using and where are the media files stored when you import them?
Eric-ADK
Tech Manager
support@adkvideoediting.com -
I’ve been meaning to upgrade my RAM for a few months now, I just haven’t had the chance to do so yet. I also upgraded from a 560ti and it seemed to work just fine with that card.
As for the driver, I currently have the latest version which is the GeForce 3470.52 driver. The files are also stored on an external hard drive. I’ll record files onto an SSD and then transfer then to the external. It is about three years old, but it loads files into Sony Vegas relatively fast.
-
Please explain how GPU Acceleration uses a lot of ram and the connection to crashing when loading large files into Premiere CC.
Thanks.
-
The ram is how the data transit down to and back from the GPU ram for GPU processing after the CPU decodes the data for the codec. The CPU then creates all of the buffers that shadow down to Vram and then are used for the Parallel processing. Since the different threads cannot share data from buffers already in use often times buffers are duplicated for other threads. This exponentially increasing the amount of ram used with GPU’s that have far more cores and vram available. Caching models by the application ie Premiere are based on the amount of system ram available and what the player requires for decoding. However the video driver still needs enough ram to handle the GPU acceleration based on what it requires and the player expects. The player and or video driver crashing is a common system of ram issues or not enough ram for the buffers to complete when they are expected. It’s up to the application or video driver to adjust the ram allocation to the lower amount of ram available but then your at the mercy of caching models that may not be very optimized for such low ram usage. A common precept should be atleast 2 GB of ram per thread in the CPU, 4GB of ram for the OS, and atleast equal or double the GB of vram in the video card combined.
Eric-ADK
Tech Manager
support@adkvideoediting.com -
What I took from that is that my graphics card uses to much RAM when trying to load the larger files, not having enough for Premiere to keep working? Is that right or did I not understand what you meant to say?
-
-
Alright then, Thank you for your help. I’ll work on getting more RAM when I get the chance. I’ll try to get your recommended 32Gb also, hopefully it’ll be a big improvement.
-
The amount of improvement will be based on the projects, media, and fx used.
Eric-ADK
Tech Manager
support@adkvideoediting.com
Reply to this Discussion! Login or Sign Up