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Activity Forums Adobe Premiere Pro Premiere CC and/or Media Encoder crashes

  • Premiere CC and/or Media Encoder crashes

    Posted by Lewis Stiefel on July 30, 2014 at 2:56 pm

    I am at the end of my rope. I have tried for days now to export a pp 2014 project
    Every time whether its through Premiere or Encoder it crashes….if I encode parts of the the edit
    it does not crash….if I encode entire edit it crashes. I have recently updated the apps. I never had
    so much trouble with CS6 or CC….2014 is a nightmare. I am working with 4k footage on a 1080
    timeline. Any suggestions would be appreciated.

    Lewis Stiefel replied 11 years, 9 months ago 2 Members · 4 Replies
  • 4 Replies
  • Andy Edwards

    July 30, 2014 at 3:23 pm

    Do you have any plugins in your timeline. Film impact for instance was causing one of our editors to crash on export. They now have updates available for CC2014. Same goes for Red Giant plugins. Apply the plugin updates and retry.

    You might also have a corrupt media clip. Can you export your timeline in chunks to see where the corrupt clip is? Depending on how long your sequence is, mark in/out for 2-5 minutes, repeat until you find the area with the corrupt media and drill down to check plug-ins and or media that might be the problem. If you find the corrupt media, flip it to another codec and retry your export.

    Other options:
    Create new project, import your sequence through Media Browser and try to export.
    Create new Sequence and paste your finished timeline into the new sequence. Export.
    Queue your export into Media Encoder and close Premiere, then start your queue.

    Andy Edwards

  • Lewis Stiefel

    July 30, 2014 at 6:01 pm

    Thanks Andy apparently the recent 2014 update has caused a problem w GPU acceleration
    Once I selected merc playback engine software only in the encoder everything worked… It would be nice if Adobe would send out a notice to pp 2014 users about this problem w cost me hours of frustration and wasted time

  • Andy Edwards

    July 30, 2014 at 6:15 pm

    Are you on Mavericks 10.9.3? If yes, then upgrade to 10.9.4 which will fix the GPU issues. Adobe did address this weeks ago when it was affecting users….including me on a new Mac Pro 10.9.3 system. What kind of system are you on?

  • Lewis Stiefel

    July 30, 2014 at 8:24 pm

    No I’m on 10.8.5 was afraid to upgrade to
    Maverick because I heard there might be
    Issues with fcp7 which I still use for other
    Clients

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