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Premier won’t start
Just installed Master CS4 (so everything including Premier) onto a new Intel Mac tower – latest everything – Snow Leopard – 16Gb RAM etc etc. During start-up, I get a window asking me to authorize something called Mach Five. Obviously I cannot do that (it seems to be looking for a dongle for goodness sake) and when I quit out of that window, the Premier start-up crashes.
I searched this computer for Mach Five and found nothing. What is Mach Five? – I find no mention of it in Adobe literature.
I reinstalled Premier – but the same things happens.
Help!!!!
Jon Felix
DIGIT POST
Marin County, California -
3 Replies
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You may try deleting everything and when you re-install look for the Mach program under custom installation and uncheck it so it won’t install.
My bet is that Mach 5 is not SL compatible and is causing things to crash on you. Mach 5 is a music sampler. Here is the companies website where you can get contact info if my advice does not help.
https://www.motu.com/products/software/machfive
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Thanks Richard for your input. I had certainly done that and found no mention of Machfive in Adobe’s custom install dialogs or any occurrence of the software (or it’s author – MOTU) anywhere on the hard drive.
So here’s an update …. having spent 7 hours the other day installing, then reinstalling CS4 and having the same problem ….
Which is, by the way that:
Premier Pro tries to run something called Machfive which requires an authorization key and if you select the QUIT button on the Machfive dialog box – it crashes Premier’s start-up. MOTU’s web site says that Machfive costs $295 for an authorization key, so short of buying the software – you cannot run Premier Pro.…. Today I spent no less than 2 hours 35 minutes on the phone to Adobe technical support. And I have to say that Adobe technical support is the WORST EVER! The woman I talked to did not speak English well and had no training on Mac’s. She kept asking me to carry out Windows tasks, then when I pointed out that I had a Mac – she would have to read what to do next from a screen. Then I spoke to her manager and to make a (really) long story short, he said that the Mac OS was supposed to have a file called ‘authorizationrightset’. This does not seem to be part of any of our Snow Leopard installations and he said that I would have to contact Apple because Premier Pro will not work without it.
One would think that with FCP being the more popular NLE system – Adobe would go out of their way to make sure one could at least TRY their software. Instead after a day and a half my already low opinion of Adobe software has got lower and I will stick with good old FCP and AVID!
Jon Felix
DIGIT POST
Marin County, California -
I totally agree with you in regards to Adobe.
I am having similar problems with crashing when I installed new Snow Leopard, to work with PPCS4. Total Crashing going on!! On my way
to learn Final Cut Pro. Enough is Enough!!!!!
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