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Premier CS5 Daily Blue Screen Crash
I have been working on this problem now for months. I cannot get any help from Adobe as their Tech People say they can’t help me.
I am working on a large documentary that has about 1 TB of files connected to the project. I have an I7, 12GB RAM and an Nvidia 285 card for the Mercury Playback engine.
I have closed many timelines while working. I have re installed the software, I have updated video drivers, I have done everything instructed to do and nothing works.
1. Every day when I edit, right in the middle of it I get a blue screen crash. “Collecting data for crash dump” to protect your system, or Clock interrupt crash.
2. When the system does work often when I open the project I get garbled audio. Then the next time it’s fine.
Please help, I have a film to finish and can;t work on it for more than a short time without a crash. I have lost important files with this crash also.
Thanks
Charlie cm**@***si.com -
4 Replies
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Sounds more like a hardware issue. Like bad ram or a funky mobo.
If you get weird auio. You might need to clen the cache from the preferences > media menu.
JB
Jon Barrie
Adobe Video Solutions Consultant ANZ
Jon’s YouTube Tutorial Page
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I would think it’s a bad RAM stick… as you work your project it takes up memory until it hits the bad memory cell and BAM, blue screen.
Google search for memory testers. You basically have to pull out all your ram and test single sticks at a time. https://www.memtest.org/ boots up before Windows to test RAM.
Also, I had an issue with a new system configuration and in BIOS, I set the RAM voltage to 1.475 (a little lower than what the RAM is rated). However, if your system has been stable up until now then I think the former of the two problems is the cause.
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Thank you, Thank you, Thank you! I DID have a bad stick if RAM. Over 6 months of seeking help from everyone from Adobe, my computer tech guy, everyone I know who edits…..
You are my hero!!
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Late getting back to you, but thank you. It was a bad stick of RAM. Took me a few days to test it out but WOW. No one had this idea before you and I had been dealing with this for months.
THANK YOU !!!!!
Now new issue if you care to take a stab at it. Actually not new…has been going on for over a year, now and then when I open my project the audio is garbled…next time just fine…driving me nuts!
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