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Premier CS4 and Crashes on AMD Athlon64
Greetings All,
Recently we installed premier CS4 on a box that had been used earlier, successfully, with CS3 and Pro 2.0.
There were no moans during the installation but the box really does not like CS4. Nothing works. The machine hangs; CS4 sends crash logs to Adobe; CS4 terminates. A very sad story.
Some of the posts I have read on this forum seem to report issues that echo the problems we are seeing in certain areas but nothing that not on quite the scale we have experienced to date.
The box in question has a KV8 Pro motherboard, Athlon64 3200+ cpu, 2G memory, 500G SATA disk and a NVIDIA GeForce FX 5200 graphics card. The box is running windowsXP SP3.
The checks recommended by adobe have been performed without achieving a good result (OS up to date, drivers up to date, disk space OK, … )
Has anyone had similar problems? Can anyone confirm that the hardware set above has worked successfully with CS4?
I’m hoping that we are doing something really silly and that a kind guru will let us know what the howler is.
Thanks in Advance for any advice and guidance.
Yours Sincerely
Roger Bowen
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7 Replies
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make sure your fx5200 drivers are 71.89 – my old pc is using cs4, but it is a slower beast.
Jon Barrie
aJBprods
http://www.jonbarrie.net -
Thank you for the response.
The latest drivers from nvidia are 175.19, Release Date: July 9, 2008.
The driver you are recommending is 71.89. Where can I find that driver?
Regards
Roger Bowen
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To cut what could be a Gordion knot, we changed the video card for an ATI Radeon 9600/ X1050. The swap was successful and the latest driver from ATI/AMD worked well with various test programs.
However, Premiere CS4 continued to blow up on entry although occasionally it got to the point of starting to display video.
Looks like the problem is somewhere other than the video cards / drivers but at this point I have no idea where.
Onwards and Upwards
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Thank you for the Troubleshooting Tips. It will be a while before have worked through all of them but the hunt is on.
Two extra bits of information:
1. Unexpectedly we were able to use a second machine with an Athlon64 3200+ cpu. Although this did not meet the minimum spec (only 1G of memory) Premiere CS4 worked fine on the box.
2. The box that is not working is being overclocked by 10% on CPU and Memory. An obvious thing yet to be tried is to turn the overclocking off.In the meantime, thank you for the advice and guidance.
Soon …
Regards
Roger Bowen -
Having been through the list of Trouble shooting tips, nothing much came to light.
The bottom line is CS4 randomly crashes on a particular machine. There appears to be nothing wrong with memory, cpu, video card or disks but CS4 crashes ast almost any point. Consistently the captured video is not displayed well but there seem to be few clues beyond that. The event logs are not updated; the machine itself is OK in that its only CS4 that disappears.
Is there a utility that will trap a program just before it exits?
Regards
Roger Bowen
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