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PPro CS6 major issue
I just went through a completely unnerving experience with PPro CS6. Basically, I had just finished a project, and clicked to exit Premiere. It took a lot longer than usual to exit the program; and I was concerned, but then quickly distracted. A few hours later I came back to my iMac to discover that all – ALL – of my media from all of my Premiere folders had been deleted. Not in the trash; just gone! The media folders themselves were still there, and the preview render file folders were still there, but there was nothing inside them.
I still work in FCP 7 and quickly checked the capture scratch folders there; fortunately, they were all still present. So it was just the Premiere media folders that were empty.
Fortunately, I never start editing without having a backup, so I had to copy and paste for a few hours to get things going again. But this is a really bad thing that happened, regardless. I’m wondering if it was started by the fact that the project I’d been working on had some kind of corruption a few hours prior, and I couldn’t open it and had to go to an auto-saved version in order to continue. That’s happened before (actually, too many times, with projects that are not particularly complex), but never with this outcome.
It’s shaken my confidence with this app. I don’t know if I can continue with it until the next upgrade, quite frankly.
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6 Replies
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To my knowledge, CS6 apps don’t directly access the file system on either Windows or Mac OSX, they use API calls (programming interface) to access the file system. When the project is being saved, the existing project gets deleted or renamed while the new project is being written; media is generally not accessed at all: no need to.
So the fact that your media folders are gone during or after saving a project, likely indicates a system-wide problem, not something specifically wrong with CS6.
I know this is not much of a consolation; I hope you figure out what it is.
Alex Gerulaitis
Systems Engineer
DV411 – Los Angeles, CA -
Hi David,
When you had to open the Auto-Save project, did you then immediately do a “Save As” to save a new copy outside the auto-save folder? That is an important step, so that the project file does not get overwritten by subsequent auto-save versions.
Thanks
Jeff Pulera
Safe Harbor Computers -
Hi Jeff,
I probably did not, so that’s something I will remember in the future, thanks.
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When you refer to Premiere Pro Media Folders, do you mean folders that you made yourself? Were they folders you placed media in before editing the project?
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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Hi Tim,
Yes, that’s correct – media folders I created myself. Which has worked fine up until now…
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[David Gaudio] “Yes, that’s correct – media folders I created myself. Which has worked fine up until now…”
As it should. I just wanted to be clear on what we’re referring to…
So the media disappeared? Drive space is freed up? I have never seen or heard of anything like that…ever.
I’ve been off of Mac for over a decade, so I’m not as aware of all the OS peculiarities that may be in play…but Premiere Pro doesn’t do anything to the media files…it just remembers where they are. I have no fathomable idea as to how it could even do that.
I’d say a more likely scenario is that whatever caused the media to disappear probably is what corrupted the Premiere Pro project as opposed to the other way around.
What else was going on on the system when you were quitting the project? Was anything else going on in the background on the machine? Network access with the media on a shared volume? Hard drive acting funky?
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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