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Activity Forums Adobe Premiere Pro PPCC 2018 won’t import .mov files from SD card in new Inspire 2

  • PPCC 2018 won’t import .mov files from SD card in new Inspire 2

    Posted by Jim Watt on December 15, 2017 at 11:27 pm

    Just made a series of test movies with a new DJI Inspire 2. Recorded 4K ProRes on an SSD drive and to an SD card. When I try to import the files into PP CC 2018, the SSD files come in fine, but the H264 files from the SD card get an error message “Codec missing or unavailable.” I tried rewrapping them in EditReady and that gave me the same result. I then converted them to ProRes and they import fine. The original SD files play fine in Quicktime Player.

    Anyone have any ideas?


    IMac (Retina 5K, 27-inch, Late 2014)
    OS 10.11.6
    Premier Pro CC 2017
    Processor: 4 GHz Intel Core i7
    Graphics Card: AMD Radeon R9 M295X 4096 MB
    Memory: 32 GB 1600 MHz DDR3
    Startup Disk: Mac HD/3 TB Fusion
    Graphics: AMD Radeon R9 M295X 4096 MB
    Video Drive-1 G-Raid Studio, 6TB, Raid 0
    Writre: 306.8
    Read: 305.1
    Video Drives-2 6TB Raid “0” in OWC Raid Housing
    Write Speed: 328 MB/s
    Read 333.7 MB/s
    Video Drive-3 4TB G-Raid
    Write 245.9
    Read 258.0
    G-Raid 6TB Ultra Studio thunderbolt raid 0, W229, R 232
    G-Raid 8TB Thunderbolt Raid 0, W 225 R 358

    2 additional HDMI Monitors
    Black Magic Ultra Studio Mini Monitor box

    Tero Ahlfors replied 6 years, 4 months ago 2 Members · 1 Reply
  • 1 Reply
  • Tero Ahlfors

    December 16, 2017 at 6:30 am

    You probably recorded to an unsupported H264 format. You can see what the original files have with MediaInfo.

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