PP CC 2014.1 problems

[Steve Brame]

We also had a lot of problems after the 2014.1 update, and all were solved simply by making sure that all plugins, especially those from Red Giant, were updated to the newest versions.

May not solve your issue, but it’s a good place to start.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia GeForce GTX 770 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Karsten Runerheim]

Thanks,
Yes, problem solved by updating the graphics card driver.
Karsten

[Kevin Monahan]

Glad to hear it!

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Carlos Mandelbaum]

I have just downloaded PP 2014.1 on a Mac Pro running 10.9.5 and it crashes constantly, even on new projects.

Additionally, it cannot save comments on markers I make to clips in the source window. If I make a marker,
then add a comment and/or name to that marker, then save the project, close the project, quit PP and then reopen, the comments are not saved.

To make matters worse, I get duplicate markers in my markers windows, but without the comments. When I try to delete these markers, either with the keyboard command or from the menu, PP freezes and crashes.

Very disappointed and frustrated. First time I feel like Adobe has totally dropped the ball. Have wasted an entire day. This bullshit is costing me money.

[Rob Larose]

Carlos are you working with an i/o device?

I’ve seen crashing in 2014.1 with some AJA devices (esp. the TTap) — waiting for a driver update from AJA (hopefully soon!)

[Jim Skamarakas]

I did the update and starting a new project today Premiere Pro 2014.1 stops working when attempting to add a media file
I went to a project from last weekend, but it asks to upgrade to the newer project format, finishes, shows the timeline and then crashes.

Writing this while I’m doing updates, hopefully it all clears up.

I like cats, especially with General Tso’s sauce

[Rob Larose]

Yes 2014.1 is a new project format version, incompatible with 2014.0.x.

You can always uninstall 2014.1 and re-install 2014.0.1.

Are you using AJA or Blackmagic video IO device(s)? I’d be interested to know if disconnecting/uninstalling them lets the application run without crashing.

–Rob

[Bruno Marsala]

I am in the same boat. I am using an AJA t-tap however it is not the issue because not using it still wreaks havoc on my project. Constant freezing and crashing. Even Filmimpact transitions causing issues. I fixed the permissions folder issue that apparently was a culprit – only difference now, after a crash it pops up the dialogue box to send comments to Adobe wasn’t doing that before. Still full of issues.
What a disappointment. I specifically upgraded (own CS6) to get the offset sync feature to use with AJA T-Tap but still not getting the full use of software, constantly having to restart. And this is a 3 minute video!

[Rob Larose]

Hi Bruno,

When you say “not using it,” have you uninstalled the AJA Adobe Plug-in and the AJA TTap driver, or just disconnected the t-tap?

In my case, running with the TTap disconnected or just disabling Mercury Transmit did not resolve the crashing. Uninstalling the plug-in entirely did.

[Bruno Marsala]

hi Rob,
I have it unplugged that is all. It pains me to have to uninstall and not even use, I rely on my Panny Broadcast monitor for preview etc. Sounds to me that the t-tap driver in that case is the culprit.
This is upsetting.
Are you aware of any updates etc?
Thanks
Bruno