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Activity Forums Adobe Creative Cloud PLEH (read it backwards) please, pretty please, even ugly please at this point

  • PLEH (read it backwards) please, pretty please, even ugly please at this point

    Posted by Austin Vanderzee on April 24, 2020 at 1:19 am

    I need some help. PLEASE. Adobe has not provided me with straightforward answers and I am sooooo frustrated I could spit.

    I have worked with Adobe Premiere Pro for 4 years now and have never had a real problem with exporting files. Now a rep is trying to tell me that it might have something to do with variable bit rate video files on an IPhone vs constant bit rate, etc. Whatever.

    I have a low IQ on many things but I can promise you, that assessment is WRONG. I did nothing from last year to this year and when I would export about 25 minutes of a video show, it would take maybe an hour to export. Yesterday I tried exporting a 5 minute video ALL SHOT ON A GOPRO and it said it would take 9 hours! Unacceptable.

    If I could walk away from Adobe I would BUT all my shows are edited and ready to go and all I want to do is speed up the exporting, etc. SO I am looking at a new Mac Book Pro with better speed, specs, all the bells and whistles, and then I am thinking of using Adobe’s 2020 updated version.

    Here’s my dilemma. A few years ago I went and updated my premiere Pro version and it screwed up all my video editing sessions,. I couldn’t find the files and the video pieces here and there and they just wouldn’t come back into the session . . . SO what did Adobe do for me . . . you ready? They got me to reload the previous version, and magically all my sessions were back to normal. And they wanted a standing ovation.

    SO my biggest concern is my past shows. If I get a new Mac and go wth their 2020 upgrade of Premiere Pro, what guarantees do I have that my previous files and sessions will be recognized and open correctly? AND to maybe solve that problem entirely, can I use that older version on the files I have now and use a different newer version on a newer computer? Does Adobe allow me to do that?

    I saw you had knowledge of stuff like this so I am praying you might be kind enough to help me and give me some intelligent guidance rather than poor guessing. Thanks and I hope I hear from you soon.

    Love, Austin

    Patrick Sheppard replied 4 years, 2 months ago 2 Members · 1 Reply
  • 1 Reply
  • Patrick Sheppard

    April 28, 2020 at 8:10 pm

    Adobe Creative Cloud gives you the option when updating to keep the current version installed, instead of uninstalling it. So as far as I know, it shouldn’t be necessary to maintain two separate computers or operating systems.

    But if you want to be super-safe about it, you can of course do a full backup of your hard drive before updating Premiere Pro to v2020.

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