Please Help Me..Error Media Needs To Be Restore

[Rafael Amador]

[Akbar Ukani] “I have almost 45 min of recording and losing it means I am down $4”
I hope the 45 minutes is shoot in few cuts. the longer the shoot the longer file we risk to get corrupted.
Anyway I found much easier to recover files from an SDHC card than from a SxS card. I just had a hard experience with those. I have to write a long post with all the details.
Tell me if you got to mount the card.
rafael

http://www.nagavideo.com

[Martin Phillips]

Hi Akbar – I was in the same situation as you a few weeks back with a 16gb Sandisk. As with you, I suddenly got the media needs to be restored message and of course, it wouldn’t restore. Also, the card was not recognised by the camera. However, when I purchased the MxR adapters, I bought the usb card reader. In my case, I got the card to mount using this. However, I couldn’t copy the BPAV folder across as the formatting seemed to have got corrupted. By extracting the MP4 files individually from the BPAV folder I retrieved all the clips except for the one I was filming when I got the error. Every time I attempted to access this clip, the computer ‘hung’ which suggested a format error.

I don’t know whether you had just the one (large) clip or a series – if so (a few clips) I think that you should be ok.

Truly horrid situation, I know. I have now stopped using the SDHC cards and adapters and have splashed out on 2 Sony 16Gb SxS cards. Can’t afford the risk on a job and gives greater peace of mind.

Good luck – Martin

[Matthew Romanis]

Just curious, did anyone name the cards via a computer? ie Card 01 or something.

[Rafael Amador]

Hi Matthew,
Yes, i renamed the cards with the Mac.
rafael

http://www.nagavideo.com

[Akbar Ukani]

Hey Rafael,

I surely do appreciate you taking the time to respond back. Unfortunately, I cannot get the card to “mount” via disk utility..here is what I did

– took out the sdhc card and put it in a usb reader…card doesn’t show up in disk utility nor on the desktop

– put the card back into the adapater (tried 2 different adapters) and used XDCam’s media interface…the computer asked me if i want to “initialize, eject or ignore”…I click on initialze and disk utility shows up with the card showing i have “14.8GB”..but no option to “mount” the bloody thing

BTW yes those 45 minutes were broken down into clips of maybe 15-20 seconds average..

1. From experience, do you know if the data is there?..

2. Oh one more thing, the dumbest thing on my behalf, believe it or not I had another card (sandisk) lying around which gave me the same error before but clips on it were just test clips so I didn’t bother with it…the card showed IDENTICAL symptoms. I connected the card via the camera and within disk utility I tried to “format”; HOWEVER this option was where the data would be in tact but the information which controls the card would be formatted (found under security options and the first check box is marked)…Doing this gave me an “input/output error”?

Man this is so frustrating…I am seriously going nucking futs here…pardon me…If only I had 3 wishes here?..trying to stay positive…I have inquired about a few websites in the U.S which specialize in data recovery…if i have to spend a $1000…I am willing to do it…will keep you posted

[Akbar Ukani]

I know about your situation..I googled it and your information about the card came up…that’s how I came across Rafael…Thank you for posting…will keep you posted

[Matthew Romanis]

I have only found that I get the error when the card has been renamed or I have just deleted the BVAP folder and re inserted the card.
I now only use the cameras format option and have not had the error since.
I can’t explain it yet, I’ve only had the camera short while. The problem was a bit inconsistent to say with any certainty that this is the problem, but it might resolve some issues.

[Craig Seeman]

Sorry for being redundant but just so we know the details.
Exactly what type of Sandisk 16GB SDHC cards are these? Ultra II Class 2, Ultra II Class 4, Extreme III Class 6. One of the cards labeled SDHC “Video?”

Recap and questions

When the cared failed you got a Restore Media message, correct?

Did you try to restore the media before removing the card from the camera?
If so what message did you get?

When you put the card in the camera now what message does it show?
This can give a clue to the current state of the card.

[Akbar Ukani] “- took out the sdhc card and put it in a usb reader…card doesn’t show up in disk utility nor on the desktop “
Just to be clear, are you saying you put the card in an SDHC card reader hooked to the USB port of your computer? Even a raw card should show up normally.

[Akbar Ukani] “- put the card back into the adapater (tried 2 different adapters) and used XDCam’s media interface…the computer asked me if i want to “initialize, eject or ignore”…I click on initialze and disk utility shows up with the card showing i have “14.8GB”..but no option to “mount” the bloody thing “
You initialized the card?

[Akbar Ukani] “1. From experience, do you know if the data is there?.. “
Not if you initialized the card although it may still be rescued since it may only be the directory that was written over. If you did do that though and the card still can’t mount is seems like maybe the card itself is damaged rather than simply the file structure.

Did you buy the card from a reputable dealer? There are counterfeit Sandisks out there.

[Akbar Ukani] “2. Oh one more thing, the dumbest thing on my behalf, believe it or not I had another card (sandisk) lying around which gave me the same error before but clips on it were just test clips so I didn’t bother with it…the card showed IDENTICAL symptoms.”

Which does make me wonder if these are counterfeit. I will say that recent Sandisk SDHC Ultra II Class 4 cards seem to be unreliable but even that shouldn’t result in an unmountable card once initialized.

[Akbar Ukani] “I connected the card via the camera and within disk utility I tried to “format”; HOWEVER this option was where the data would be in tact but the information which controls the card would be formatted (found under security options and the first check box is marked)…Doing this gave me an “input/output error”?”

I’m not sure I follow you. You tried to format this previous card and you got an input/output error?
I can’t help but be suspicious of the source of the cards because this goes beyond an EX corrupted data on the card issue.

Just as something to try, use an SDHC reader to USB on a Windows box and see if the card with the clips on it is seen.

[Craig Seeman]

I believe the issue is that the Computer leaves some invisible files that the EX doesn’t like (not part of its data structure). I delete the Clips using ClipBrowser only. If I need to format I do that in the camera. The first time you name the card you may get a Restore Media message and that will then fix it but once you do that it should be OK. I do not believe in formating the cards frequently.

[Rafael Amador]

Hi Craig,
Hi Was using a SanDisk Class 4.

[Craig Seeman] “Just to be clear, are you saying you put the card in an SDHC card reader hooked to the USB port of your computer? Even a raw card should show up normally. “
No.
I had to failing SDHC cards. One shows up as a Raw card: Asked to format or eject it.
The other simply wasn’t recognized by the computer. The same that when a HD die.
Anyway I think that the USB interface of the SDHC cards make the task of recovering files no much difficult. The Express interface of the SxS cards complicates things a lot. Recovering software can’t do much.
rafael

http://www.nagavideo.com