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NVIDIA Diplay driver crashes in Premiere Pro CS5.5
I have been editing AVCHD video in the latest version of Premiere Pro CS5.5 for some time now and then suddenly about 3 weeks ago I started having problems where the NVIDIA display driver for my GTX 580 would crash and then recover but kick me out of Premiere Pro in the process. I had the Mercury Playback Hardware engine enabled. Changing it to software render mode fixed the issue and ultimately rolling my video drivers back to a previous version seemed to eliminate the problem completely allowing me to enable hardware render mode again.
I turned off auto updates on my video card since then and last night the problem suddenly came back. This time software render mode crashes too. I can even have Premiere Pro open and not be doing anyhting and sometimes after a while it just randomly crashes. It happens with all my projects and never in the same place on the timeline.
I deleted all of the render files and recreated them and even imported the project into a new project. This did not fix it.
I tried reinstalling old and new drivers using the “clean install” feature. No good.
I edited the TDR settings in my registry increasing the delay time before it recovers as recommended by Microsoft when this issue occcurs and this did not resolve my issue.
I am really concerned now because from everyhting I have read it should be working in software render mode. Since it’s not I am at a loss.
I have other programs that use CUDA hardware rendering and none of them have an issue. It just seems to be with Premiere.
I also checked the temperature of the video card and that’s fine. No overheating issues with my MOBO either.
I read somewhere that it could even be caused by a drop in clock speed on the card so I downloaded a utility to overclock my card and that didn’t resolve the issue either.
Any ideas? I’m in crunch time on a major project and I can’t render, export or do anything without it crashing.
I have Windows 7 Ultimate 64 Bit, 12 GB of RAM, terabytes of hard drive space and an intel 6 core processor. My specs are well above the requirements. I have had this card since December and like I said, the issues just started a few weeks ago.
Thanks.
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6 Replies
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Normally you don’t see this with Software MPE mode unless there is a driver or video card problem. Are you running any 3rd party plugins in all of your projects? have you reset your workspace in Premiere and then save and exit to clear out the workspace yet? Does AE or Photoshop show the issue?
Eric-ADK
Tech Manager -
I know. It’s weird. I do have Red Giant Software plugins but have had them since last year and there has been no changes to them. I also don’t have any video effects applied to any of the clips or project that’s crashing.
I’ll reset the workspace though it is currently set to the default. I haven’t tried AE or Photoshop though I don’t use them much. I have 2 other programs that use CUDA hardware rendering and they work fine. It just seems to be an Adobe issue. Someone said that there was an issue with NVIDIA drivers above version 320… I’m going to go back to a 314 driver from March and try that. The last 3 drivers that I happen to try were all in the 320s.
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Nvidia just released 327.23 and I have not tested that yet. However 320.49 has been fine for months with any of the Geforce cards. Try importing that sequence into AE and see if the Nvidia driver resets with ram Preview.
Eric-ADK
Tech Manager -
BTW how do you have the Monitors attached to the video card and do you have any device in the output chain such as a KVM or splitter?
Eric-ADK
Tech Manager -
Both monitors are connected with HDMI cables. It turns out it may be the card is bad. EVGA had me a run their utility and do a stress test. As soon as the card hit 85C the error comes up. It doesn’t happen with generic VGA drivers. They said with VGA drivers it’s basically a pass-through for video but the NVIDIA drivers detect stuff like that and time out. They said the card shouldn’t be overheating and go more than 75C. They are sending me a new one under warranty so hopefully that takes care of the issue.
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Well now it makes sense with the Software MPE showing the Video card reset issue. All of the GPU’s get flaky when the temp’s are 85C or higher.
Eric-ADK
Tech Manager
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