not exporting caption anymore?

[Jon Doughtie]

What version of the Adobe software are you running?

Win or Mac?

Any changes/installs on the system at the time “queue” stopped working?

Is “queue” gray-out/unavailable, or does clicking it simply do nothing?

If you manually launch Media Encoder first, does “queue” work then?

System:
Dell Precision T7600 (x2)
Win 7 64-bit
32GB RAM
Adobe CC 2017.1 (as of 8/2017)
256GB SSD system drive
4 internal media drives RAID 5
Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.

[Tom Adams]

What version of the Adobe software are you running?
most recent 12.1.2 (I auto update)

Win or Mac?
Mac. (sorry, thought my auto-signature was on when I posted)

Any changes/installs on the system at the time “queue” stopped working?
nope

Is “queue” gray-out/unavailable, or does clicking it simply do nothing?
no. I can export using media encoder… but the captions aren’t there

If you manually launch Media Encoder first, does “queue” work then?
queue works… just no captions

[Jason Anderson]

It’s not just you. It’s been like this for over a year now. It’s a known Adobe bug that they have ignored. My team exports about 30 videos a day with Open Captions and we have to export them all from within Premiere. Media Encoder is a no go. No end in sight for this either.

[Tom Adams]

well, ok, misery loves company I guess… but weird. This only started happening to me a few weeks ago. What a pain in the butt. Come on Adobe…

Director/Owner
Reelife Documentary Productions
& Folktography by Tom
Cool Media Production…Not Boring or Dumb.
Educating, Entertaining & Enlightening since 1996
http://www.reelifeproductions.com
(413) 575-9707 • Williamsburg, MA
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