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“No suitable tape drives found!” upgrading to Quantum LTO-7
I just purchased a Quantum LTO-7 Tape Drive (TC-L72BN-AR) to replace the Quantum LTO-5 drive we’ve been using for several years. We use LTFS to format the tapes for drag-and-drop archiving.
The drive is recognized in Windows BUT the LTFSConfigurator gives a “No suitable tape drives found! Attach a supported LTO tape drive and then refresh the list…”

The drive is recognized in Windows Device Manager:

I’ve tried several versions of the LTFS software including the one Quantum provides (here) and recent versions of HP OpenStore (3.1.0 and 3.2.0). No version seems to recognize this tape drive.
The LTO-5 drive still works and is recognized by all versions LTFS software (can only connect 1 or the other to my SAS card).
In case it matters my SAS card is an LSi SAS 9212-4I4E
Any help/insights appreciated!