No license with purhcase

[Mike Kujbida]

You should have received an email confirming your purchase.
Listed in that email is the software you purchased as well as the serial number.
On the Sony site, go to “My Account – My Software” and you’ll get a listing of everything you’ve ever purchased and registered with them along with more serial numbers.

[Harry Putnam]

> You should have received an email confirming your purchase.
> Listed in that email is the software you purchased as well as the serial number.
> On the Sony site, go to “My Account – My Software” and you’ll get a listing of everything you’ve ever purchased and registered with them along with more serial numbers.

None of this is working… I thought maybe my isp was blocking messages but I can see nothing has come thru, blocked or otherwise.

Getting into the site is proving a non-starter too. I have a record of my UID and password… they don’t work… Attempting to have a new password sent… doesn’t either… I’m asked two questions I’ve never seen before… and that cannot have answers. For example it asks for my youngest siblings middle name…

I have no youngest sibling.

Getting hold of them is a pain too and burning up way too much time.

Any suggestions that will expedite my ability to actually use my purchase? And what kind of none-sense is it anyway, not having the license number available as part of the purchase?

[Harry Putnam]

> None of this is working… I thought maybe my isp was blocking messages but I can see nothing has come thru, blocked or otherwise.

They finally did send me a password reset… Logged in and looked up my software, of course Vegas 9 is not listed there… Instead there is a section where I offered to pay for it.

Something is really wrong here

[Mike Kujbida]

Looks like it’s time to call Customer Service.

US, Canada, and the US Virgin Islands:
English language service
800.577.6642 (toll free)
8:00 a.m. to 6:00 p.m. CST, Monday through Friday

European Locations:
United Kingdom: 0800 028 1475 (toll free)
France: 0805540331 (toll free)
Germany: 0800 0006511 (toll free)
Switzerland: 0800 563636 (toll free)
8:00 a.m. to 6:00 p.m. CST, Monday through Friday

[Harry Putnam]

> Looks like it’s time to call Customer Service.

I should report that in spite of my doubts and distaste for having to call customer service… It was actually quite painless.

First I got a tape recording that told me they were experiencing unusually heavy call load and might want to call back another time.

I hung on anyway, and pushed the selection for sales.

In less than 1 minute I had a live tech who spoke english with an american accent.

He tried mailing me the license, but it failed again.

Finally he posted my license mail on a my sony account on line.

I thought that was pretty resourceful of him. But then too, why don’t they just print the license number with your receipt when you finish the purchase?

Some software vendors do that.

[Stephen Mann]

“I thought that was pretty resourceful of him. But then too, why don’t they just print the license number with your receipt when you finish the purchase?

Some software vendors do that.”

Probably because hiccups (like yours) in the existing process are exceptionally rare. If more people experienced problems registering their purchases from SCS, then they would likely explore other options.

Steve Mann
MannMade Digital Video
http://www.mmdv.com