No drives showing in ATTO Configuration Tool

[Christian Urbanski]

Maybe is necesary to config previously the Raid hardware chassis in order to specify available units or I/O config.
Maybe a silly sugestion sorry.

[Bob Zelin]

either you have a bad SAS /SATA cable, or your backplane is defective on the AIC chassis. Have you called AIC yet ?

Bob Zelin

[Matt Geier]

Hey Jacob…and all,

Of course my “two cents” — “from my consultative viewpoint.”

I’m sorry you’re having these problems.

As simple as it may seem, you might try to power it all down, re-seat all the drives. Then power it up and see if it checks out.

Also, get new cables, and try those. Even if the ones you have “seem to work” try one’s you KNOW work. Always a good rule.

(I know it’s entirely possible to have “green light syndrome” with hard drives in RAIDS…just because the light is on “green” doesn’t mean it’s “connected properly” … remember that, because a lot of people suffer from it…..) — Point in Case: I know of a similar issue in more then one occurrence that happen to be a Back-plane / Chassis / Manufacturing situation where the drives were not seating properly in the units even though the lights were on and appeared to be working. (It’s also possible to note that some raid chassis, need different drive trays as they are not all interchangeable as it may seem either.)

And like Bob indicated…

Swing over to the ATTO Forums and the AIC Forums and poke around in the public specific to the products…see if you can search their website knowledge bases etc, to find similar issues. It might set you on a path of more help.

I’m sure others are here to help as much as is possible out here where they can / are allowed, etc…

Again, just my $0.02.
Good luck …

Matt G
(Sorry for the book, “viewpoint”…)

[Ron Amborn]

Jacob
We use a similar set up at MAXX DIGITAL for our Raids and it could me a number things such as cable , drives not connected(seated) but one thing is in the ATTO config tool there is a command called auto map and this refreshes the identity of the Raid.How many ports are there on the back of the AIC chassis? Have you tried all of these?

Was the Raid created on the same card you are using now? ATTO is pretty good with support so try them as well.With no sales pitch intended but this is why we sell complete solutions and not parts. I hope that some of my email helps.

Sincerely,
Ron Amborn President
Maxx Entertainment Digital
21562 Newland Street
Huntington Beach , Ca 92646
Direct 714-374-4944
Cell 714-713-4492 Fax 714-374-3404
ron@maxxdigital.com
http://www.maxxdigital.com

[Bob Zelin]

Hey Jacob Altman !

so what did you find ? What happened with your AIC chassis ?

Bob Zelin

[Jacob Altman]

Hey Bob and others,

Forgive the ridiculously tardy response, it’s been a manic few months.

In the end it was a faulty ATTO R380 card. After putting up with the Australian Distributor (who shall remain unnamed) basically laughing down the phone at me, telling me those cards are NEVER faulty and that’s why they sell turnkey systems etc. He then sent us their demo card and lo and behold all the drives popped up immediately. He wasn’t so cocky after that!

Thanks for all your help, I realise i got very unlucky on that job, but it is now a KILLER system:
-AIC 16 bay chassis
-16x 1TB Hitachi Enterprise drives
-Edgecore switch
-ATTO R380
-Top end Mac Pro server with 16GB RAM
-Cat6 cabling throughout
-CatDV Enterprise Server
-All beautifully configured.

That’s how we roll!

Thanks again to everyone for all your suggestions.
Agree with Bob that people wanting to do HDCAM over ethernet for less than 2k is beyond ludicrous, but if you’ve got a bit of cash (ie less than 20k all up) and are switched on and ready to learn (and it does take time) you CAN do this yourself. Exciting times!

Jacob.