No Compressor preference files, “this computer” missing in cluster list

[Craig Seeman]

Create a New User Admin account, reboot and login to the new account and test there. If it works you know it’s likely a user issue (often preferences as you seem to surmise).

You can’t find the plist file? Let’s not play guessing games. If you want accurate help relative to you version of Compressor and OS, you should include that information.

[Remington Swales]

So sorry for the lack of info/specs

OS X Version 10.7.5
Compressor Version 3.5.3

Compressor was installed with Final Cut Studio 2 about 2 years ago. I used to have “This Computer” as a cluster option for a long time and noticed it had vanished in the last few weeks.

I tried creating a new admin account, rebooting, and checking to see if “this computer” showed up as a cluster in there. It did not.

[Mark Spano]

Easiest thing to try: launch Compressor and go to the Compressor menu and choose Reset Background Processing. Choose Reset and Cancel Jobs. Quit and relaunch Compressor and try submitting a job again.

If that does not work, you must uninstall and reinstall Compressor.

[Alan Mccormick]

I reset background processing and had to restart Mac Pro but it then worked as normal.

[Kevin Christopher]

Very weird. This just happened to me too. A little google, and a Cow, and WaLa! Problem solved. Reboot was the most important step.

Kevin

[Guillermo Gomez]

I am unable to click the “submit” button on the second screen after clicking the first “submit” button in the batch window because it says “no clusters found”. To attempt to solve this, I have tried deleting the files:
com.apple.Compressor.CompressorSharedService.plist
com.apple.compressor.Compressor.plist

I also tried deleting the contents of var/spool/qmaster, and restarting several times, but the problem is still there. Is there a way to fix this without reinstalling?

(Version 3.5.3, OS 10.7.3)

[Mark Spano]

Try Digital Rebellion’s Compressor Repair.

[David Gallessich]

I had this issue. “No Cluster Found” etc. (Late 2013 iMac running Compressor 3.5.3.)
I tried almost everything, including Digital Rebellion’s Compressor Repair. Everything short of a re-install.
Nothing worked — until finally I stumbled on this, at Ken Stone’s blog:

https://support.apple.com/kb/dl949

Pro Applications Update 2010-02

Pro Application Update 2010-02 adds compatibility for new camera formats, improves overall stability and addresses a number of other minor issues.

This update is recommend for all users of Final Cut Studio, Final Cut Server, and Logic Studio.

Application included in the update:

Final Cut Pro 7.0.3
Motion 4.0.3
Color 1.5.3
Compressor 3.5.3
Apple Qmaster 3.5.3
Cinema Tools 4.5.1

Post Date: Sep 15, 2010

File Size: 321.1 MB