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NLE Unreliability
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[david grantham] “If this is necessary, system providers need to let that be known. “
If you did the proper research before investing in a system, you would have known that. ANY NLE system is much better configured by a reputable VAR than a do it yourselfer.
As this is a business forum and not a technical forum, your original post asked if you were correct in assuming that you can get some sort of redress from the manufacturer. Your posts since then suggests we should all hold manufacturers to the fire because you have had an incredibly unstable NLE that is out of the ordinary.
From a business standpoint, No, you are not owed anything from the manufacturers.
Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.STOP STARING AND START GRADING WITH APPLE COLOR Apple Color Training DVD available now!
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I apreciate your input. I haven’t been looking to know whether to get redress, but how to best seek it.
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David,
If you have the time and resources to go on a crusade to make somebody pay, that’s your choice. In my opinion, this is not about what is right or wrong, it’s about what works and what doesn’t work. You’ve proven beyond a doubt that what you are doing/using does not work.
My advice: Stop typing. Stop analyzing. Move on. Don’t look back.
Jason Jenkins
Flowmotion Media
Video production… with style! -
Interesting because we liked Canopus hardware and Edius much better than using it with Premiere. Guess it’s all about what works for each person. But everyone is right on this thread. Proper configuration is key on just about every system out there. And if you’re not knowledgeable or don’t have someone knowledgeable to configure the thing, it’s probably not going to work.
But I think in the original poster’s case, he has bad hardware somewhere. It sounds like he’s done most of the right things in troubleshooting, but that nobody’s been willing to step up and suggest what seems obvious to me. I’ve built and dealt with enough systems to suspect chronic problems like he describes are likely caused by the motherboard. It could be as simple as an out of date bios on the thing, but it’s unlikely that anything but the main board could cause this sort of catastrophic failure over and over.
Chris Blair
Magnetic Image, Inc.
Evansville, IN
http://www.videomi.com -
Resolution appears to mean seeking a used computer to have a project-compatible machine to finish this work on. Not a great situation. MOving on. But its’ beside the business point of where accountability lies; and I think it’s an important one.
MOtherboard problem has been suggested. If that’s the porblme it didn’t evince itself in any of the demanding aplications I’ve now removed in a vain effort to get the NLE to work. SO if it’s bad it’s a specific problem in delivering compatibility claimed only by the NLE folks, for which they won’t take much responsibility.
It seems reasonable that an advertised tested configuration implies some sort of promise to be honoured by the tester, especially when the results enable the sales of their product. Otherwise – whether I’m a user or a VAR serving one – it’s an extremely risky report to base a configuration on. If that risk is considered acceptable, the cost of it will be passed on to the user either directly as in my case or via the VAR.
In any event, where the problem lies isn’t clear. Mfr guess is the board or the accelerator card itself.
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Here is some perspective from a Matrox RT.X100 user (uh, me) for the past 6 years. What’s got me a little confused is why he is complaining in 2009 about a hardware board that came out in 2002 and is no longer sold by Matrox?
But anyways, I’m still producing videos and TV commercials on a Matrox RT.X100 and Dell 4550 (P4 pre-hyperthreading) computer using Adobe Premiere 6.5. The computer was refurbished and bought on eBay in 2003 and the Matrox board new at the same time. I was no computer tech back then and configured the thing myself. I’ll be editing a 2-3 hour Mardi Gras Parade and Ball video on it for the next 2 days. I use this computer for everything including internet and email. I still get people over here watching me edit that use the “latest and greatest” that can’t believe all the real-time capability I have with this system including full-rez and full-time DV output with the proper 7.5 IRE black/setup level to a video monitor. Of course, this is all in DV not HD. I finally bought a laptop to start getting into HD and boy I sure hate having to render again!
Here’s a link to the Dell PC’s that were tested with the RT.X10:
https://www.matrox.com/video/en/support/rtx10/rec/systems/
I suggest throwing away your current PC and getting a used Dell 8300 or 8400 computer with the right video card and other specs for a couple hundred bucks on eBay. These Dell PC’s are recommended and successfully used by people in the Matrox forums. Heck, you may as well replace your Matrox RT.X10 board and get used RT.X100 board for $300 and get more capability.
Both boards came out in 2002 and remember that Windows XP Service Pack 1 was out then and when Service Pack 2 came out and then Adobe Premiere Pro was released that caused all sorts of potentials problems with users of this system that didn’t know how to configure them properly. My Dell 4550 is still using Service Pack 1 for that reason and works fine. Don’t even think about using Service Pack 3 without knowing other users that have it working. I have configured several Dell 8400/Matrox systems for other people and they work great with Service Pack 2 and Adobe Premiere Pro.
The other important thing is what video card you are using in combination with the Matrox board and what driver version you are using. The latest driver can sometimes cause problems so you have to roll it back to one that works if that’s the case.
By the way, the Axio is not the only SD/HD choice out there from Matrox they also have the RT.X2 for people on more of a budget.
Randy
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Thanks Randy. Helpful. I’m tending in that direction.
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Randy, you seem to have a lot of experience on these setups. I hope modreators wil excuse a non-buiness question here as I ahve your attetnion: ANy advice on how to manage project size and memory use to ensure prodcutivty on a problem system. I”m trying to mke progress as I look for a replacemnt.
If I delete all my unused clips from the bin (do you think then the project size should go way down and perhaps not stretch my system resources ?) (but it’s going to make it really hard to choose further clips wihtout ready access to the in and out point lists I was realying on the bin list to tell me. I’l have to open up an old project for that – but maybemost of that is finished for this project for now.)
I”ave also closed all but my most current sequences, which may be helping reduce the (every-five-minutes) crahses (though tnot by much). But as I’m starting to merge those seqeunce sint oa bigger one IM” creating more demands for one indivual sequence.
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Randy – thanks again I have a used 8400 for doing this project on now thanks to your recommendation. It’s got xp pro to current specs so I suppose I should roll it back to sp1 if can figure out how. Also there’s this on the matrox website :
“This system includes an Intel ICH6R controller in RAID or AHCI mode. These modes are not supported with a Matrox RT.X system because they can cause dropped frames. You therefore need to configure the Intel ICH6R controller to work in a mode supported by Matrox RT.X. For instructions on how to do this, click here2 (if you’re an advanced user), or contact Dell Technical Support.”
I can’t get Dell on the phone and the link in the above doesn’t work. Any suggestions?
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I posted a response in the Creative Cow – Matrox Video Systems forum.
https://forums.creativecow.net/readpost/132/857320
Randy
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