NewBlue titlers on VP14 – Update

[Rich Kutnick]

I have been experiencing the loss of titles in New Blue Titler Pro 5 (Sony Vegas Pro 13, BTW), and reported it to New Blue. Caleb was assigned my case, but after going back and forth about this problem since 12/08/2016 and him being on top of it, I have not heard back from him since 12/29/2016. While you probably are privy to viewing my case on the New Blue Zendesk site, I want to bring it to the forefront here, as well, in case anyone else is experiencing this anomaly.

Please first note that this does not happen in .veg files where I only have a few titles. However, the .veg file in question has 43 titles (thus far), and all of the titles in question have been saved as .nbtitle files. To summarize, even though I have instructed NBTP 5 to enable the cache for each title, only cache the ROI, render cache at close and optimize for render speed, when I open the saved .veg file the next time a number of the titles are not there and the placeholder on my timeline points to the default “Enter Text”. The other day I manually rendered each title separately, insuring that in the NBTP 5 Title List that on each title row there were no grayed out circles (not cached?) or white check mark in grayed out circle (cached but not rendered?) AND that every row’s circle was a white check mark on a green background (cached and rendered?). So after this manual procedure as of the other day, ALL of my titles in the Title List appear to have been rendered. Today I opened up the .veg file, and out of these 43 files, 3 of them had grayed out circles (Unshared Template and “Enter Text” Variables), 13 of them had white check marks in grayed out circles (but with correct Template and Variables listed) and the rest of the 27 titles had white check marks on green backgrounds. You can read my Zendesk entries if you like, but the bottom line is that EVERY time I open this .veg file I must spend time looking at EACH title and place the correct saved .nbtitle file where the omissions occur. It appears to me, then, that NBTP 5 is not caching/rendering all of the time when it should and/or some pointers to the titles are getting lost…or perhaps it is beacause NBTP can’t handle this number of titles in one .veg file (the last of which I can’t believe, but…?)

Edward, you always have been of great help to me dating back to when I first purchased Excalibur (which, BTW, I STILL use daily), so I trust that maybe you can investigate and help bring closure to this problem. I need to know if I am doing something wrong, something is wrong with my install, or if in fact the problem lies with NBTP 5.

I thank you in advance, Edward, and hope that you will be able to shed some light on this soon!

Rich Kutnick
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