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NewBlue FX
I ordered and downloaded all of the NewBlue Fx for Vegas. I have tried, in vain, to activate these plugins but have had no success.I have tried to activate from an internet computer because I do not have my editing machine on line. I have followed all of the instructions that NewBlue has given me, but always get an error message stating that I have the wrong serial number. I copied the serial number character for character from the info that NewBlue sent me, but continue to get the same error message. I have contacted NewBlue about this problem, but they have never responded. Anybody else have this problem?
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4 Replies
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Please try opening a help ticket at NewBlue so your issues can be resolved:
* To enter a Help Ticket, first log in at the bottom of this page: https://www.newbluefx.com/support.html
* If you do not have a NewBlueFX.com account, please Register first: https://www.newbluefx.com/register.htmlTake a look at this blog entry:
https://www.newbluefx.com/blog/qa-how-do-i-install-and-activate-newbluefx-plugins-in-windows-and-macAlso this blog entry:
https://www.newbluefx.com/blog/activate_multiple_productsEdward Troxel
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You might also try doing paste and copy.
I assume you are trying to intall on an editing computer that is not connected to the internet. But that you have received the activation code on another computer that is connected. Copy and paste the activation number on the connected box into a notepad file and save it on a flash drive. Then take that flash drive to the editing computer and paste the activation number into the appropriate location. Has worked every time for me. -
Thanks so much for the info. I will work on this in the morning.
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Terry,
I did do a copy and paste, but this did not work. I still received the same error message. Thanks for your help.
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