New kona driver screwed up system?

[Jeremy Garchow]

install the older drivers and see if that brings it back up.

[Christopher Karcher]

I tried installing v2.0 and v 1.2 and the installer errors out.

It looks like ver 1.14 on the aja website is a corrupt zip file, because it errors during expansion.

does anyone have the original installer file they can email me and i’ll give it a shot? ( I can’t find my original installer disc right now)

[Jeremy Garchow]

Run the uninstaller (yes again). Open FCP, quit FCP. Then try installing the latest drivers again.

[Christopher Karcher]

Thanks for the suggestions at such a late hour…I just tried your suggestion and the installer is still giving me an error. below is the log from the installer- it gives me the same error when trying to install any version of the kona installer- also the kona card is not visibleto the firmware updater as well: a dialog above the updater says: No Kona hardware installed.

I am totally baffled!

Aug 29 22:37:11 CKG5-2 : @(#)PROGRAM:Install PROJECT:Install-137 DEVELOPER:root BUILT:Jan 23 2006 20:09:15\n

Aug 29 22:37:11 CKG5-2 : @(#)PROGRAM:Installer PROJECT:Installer-86 DEVELOPER:root BUILT:Sep 2 2005 14:24:50\n

Aug 29 22:37:11 CKG5-2 : Hardware: PowerMac7,3 @ 2500 MHz (x2), 2048 MB

Aug 29 22:37:11 CKG5-2 : Running OS Build: 8J135

Aug 29 22:37:11 CKG5-2 : AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006 Installation Log

Aug 29 22:37:11 CKG5-2 : Opened from: /Users/christopherkarcher/Desktop/Kona2_Software_2.0 2/AJA KONA 2 Software 2.0.pkg

Aug 29 22:37:30 CKG5-2 : ================================================================================

Aug 29 22:37:30 CKG5-2 : User picked Easy Install

Aug 29 22:37:30 CKG5-2 : Choices selected for installation:

Aug 29 22:37:30 CKG5-2 : Install: “AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006”

Aug 29 22:37:30 CKG5-2 : ================================================================================

Aug 29 22:37:31 CKG5-2 : Preparing volume “New_Macintosh_HD” for installation

Aug 29 22:37:31 CKG5-2 : Configuring volume “New_Macintosh_HD”

Aug 29 22:37:32 CKG5-2 : Preparing local booted disk

Aug 29 22:37:32 CKG5-2 : Create temporary directory “/private/tmp/AJA KONA 2 Software 2.0.pkg.271hcnVkR”

Aug 29 22:37:32 CKG5-2 : run preflight script for AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006

Aug 29 22:37:32 CKG5-2 : preflight[280]: rm: //Applications/Kona Utilities: is a directory

Aug 29 22:37:32 CKG5-2 : preflight[280]:

Aug 29 22:37:32 CKG5-2 : preflight[280]: rm: //Applications/AJA Kona Utilities: is a directory

Aug 29 22:37:32 CKG5-2 : preflight[280]:

Aug 29 22:37:32 CKG5-2 : Processing AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006:

Aug 29 22:37:32 CKG5-2 : Initialize patching

Aug 29 22:37:32 CKG5-2 : Determining files to install

Aug 29 22:37:32 CKG5-2 : Evaluating versions of bundles

Aug 29 22:37:32 CKG5-2 : Evaluating custom file version checking

Aug 29 22:37:32 CKG5-2 : Configuring deferred files

Aug 29 22:37:32 CKG5-2 : Assembling temporary receipt

Aug 29 22:37:32 CKG5-2 : Performing pre-extraction actions

Aug 29 22:37:32 CKG5-2 : Creating destination path

Aug 29 22:37:32 CKG5-2 : Extracting files

Aug 29 22:37:33 CKG5-2 : BomFatalError – cpio read error: bad file format

Aug 29 22:37:33 CKG5-2 : Install failed: Some files for AJA KONA 2 Software 2.0 may not have been written correctly.

Aug 29 22:37:33 CKG5-2 : Private/Total = (9.3MB, 67.8MB), Heap/Total = (2.9MB, 18.0MB), Regions(malloc, private) = (38, 33)

Aug 29 22:37:33 CKG5-2 : It took 1.910929 seconds to unsuccessfully install “AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006” (1 pkg(s))

Aug 29 22:37:33 CKG5-2 : It took 1.005388 seconds to Configuring volume “New_Macintosh_HD” (dm prepare*disk)

Aug 29 22:37:33 CKG5-2 : It took 0.345094 seconds to run preflight script for AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006

Aug 29 22:37:33 CKG5-2 : It took 0.553172 seconds to Install AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006: 20 elements

Aug 29 22:37:33 CKG5-2 : It took 0.551417 seconds to unsuccessfully Install package AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006

Aug 29 22:37:33 CKG5-2 : It took 0.027682 seconds to Build install plan (& redirected paths)

Aug 29 22:37:33 CKG5-2 : It took 0.129636 seconds to Assembling temporary receipt

Aug 29 22:37:33 CKG5-2 : It took 0.080933 seconds to Collect path info (ATS, Sec Equiv, Kext, Pref Panes)

Aug 29 22:37:33 CKG5-2 : It took 0.312477 seconds to Write files

Aug 29 22:37:33 CKG5-2 :
Aug 29 22:37:33 CKG5-2 : Summary Information

Aug 29 22:37:33 CKG5-2 : Type Elapsed time (sec)

Aug 29 22:37:33 CKG5-2 : patch 0.000040

Aug 29 22:37:33 CKG5-2 : script 0.345094

Aug 29 22:37:33 CKG5-2 : zero 0.007394

Aug 29 22:37:33 CKG5-2 : extract 0.312477

Aug 29 22:37:33 CKG5-2 : config 0.109083

Aug 29 22:37:33 CKG5-2 : receipt 0.129636

Aug 29 22:37:33 CKG5-2 : disk 1.005450

Aug 29 22:37:33 CKG5-2 : install 0.553172

Aug 29 22:37:33 CKG5-2 :

[Jeremy Garchow]

Well, obviously the problem is that it took just under 2 seconds to unsuccessfully install the AJA drivers. 🙂 Just kidding. I don’t know what the log means except the only thing I see is “BomFatalError – cpio read error: bad file format”. Don’t know how to fix that. Can you remember what you started deleting will nilly? I use the uninstaller only as I always feel I’ll delete something that the system needs when I do stuff manually. Perhaps a reinstall of FCP might fix this problem.

Jeremy

[Gary Adcock]

[christopher karcher] “Install: “AJA KONA Software 2.0 built Thu Jun 1 17:13:14 PDT 2006″”

That is not what my installer says is a current version.
which OS and QT are you using using

[christopher karcher] “reflight[280]: rm: //Applications/AJA Kona Utilities: is a directory”

and if you did an uninstall WHY do these Kona Folders exist prior to installing them?

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

[Gary Adcock]

One more thing

I have always found that I get the best results when using the latest versions of the Uninstaller also.
Have you tried loading the latest version of the driver again? (over the top of the previous install)

installing a driver twice on some systems can fix install problems (network admin issues)

if the card is still not showing up after trying to install the V3 builds
use the LATEST version of the uninstaller (the one with v3 build) to remove all of the contents correctly.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

[Christopher Karcher]

If I could, i would use the most recent uninstaller… however the installer never gets far enough to install the uninstaller. it basically installs the FCP components ands the control app along with the folder for the utilities (with no utilities inside).

[Jeremy Garchow]

It seems to me you have deleted something that the installer is looking for and when it can’t find it, it craps out. That’s why I’m thinking a reinstall of FCP would help put things back in their proper places. I’d call AJA when you get a chance.

Jeremy

[Christopher Karcher]

SOLVED: Rudy at AJA tech support was great this morning. Basically there was a problem on my system when decompressing the downloaded installer. The system defaults to using BOMarchivehelper- we forced it to use stuffit expander and the installer worked like a charm.

My system back up and running- now I can layoff my project today. YAY!