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  • New file opens as black locked background layer

  • Eojin Kim

    April 17, 2019 at 12:04 pm

    So Photoshop CC 2018 has been working very well for months, even until last night (Please don’t tell me to update it, I am comfortable with CC 2018).
    But now, when I create a new file, it opens as a locked black background layer.

    Whenever I try to do things on it, such as fill tool or brush tool, it says “Could not _____ because of a program error”.
    I cannot even add a new layer, everything but “Artboard from layers” is grayed out.
    I have made sure that the file is normal, I set the background color as white, etc. Size of file does not matter.
    The name of the newly-created file is set as “____ @ 33.3% (Gray/1#) * “.
    When I quick export the file as a png, it does nothing.

    I even reset all of my preferences via Ctrl+Shift+Alt, and it still does this!

    How do I fix this?

  • Kalleheikki Kannisto

    April 18, 2019 at 9:59 am

    Doesn’t sound too good. If that were happening to me, I would reinstall the program.

    Kalleheikki Kannisto
    Senior Graphic Designer

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