my Supermicro hangs with decklink Extreme

Blackmagic Design

my Supermicro hangs with decklink Extreme

Posted by Vidoje on June 13, 2006 at 11:40 am

Hi all,

I am in the middle of the project, but have no idea what is going on with my Supermicro X6DAE-G2. It hangs with both Premiere Pro 1.5.1 and 2.0 in intervals no one can determine. Sometimes there is an error “ASL message. Win Adobe Premiere app. error….” sometimes just everything is put on hold; even CTRL-ALT-DEL does not help but RESET button. This has been from the whole beginning, and I have updated bios/drivers regularly for all things in chain. Please give me some advice. Somehow I think that motherboard BIOS needs some adjustment I am not aware.

Premiere 1.5.1/2.0

SuperMicro X6DAE-G2 (suggested by DeckLink)
2x Intel(R) Xeon(TM) CPU 3.20GHz
RAM 4GB

RocketRAID 2220, 2T striped WD SATA2 HDD

Decklink Extreme SD

Vidoje replied 19 years, 10 months ago 3 Members · 5 Replies
5 Replies

Kristian Lam
June 15, 2006 at 1:08 am

Hi

I wouldn’t recommend a reguar update of the BIOs as it might lead to problems. If you have one that works, you should stick to it.

Can you send us a copy of your NFO file to pcsupport[at]blackmagic-design.com? To generate the file, go to Start -> Run and type “msinfo32”.

Please copy or posting in the email so that we have a reference.

regards

Kristian Lam
Blackmagic Design
Newjack
June 15, 2006 at 3:18 pm

Hi Vidoje,

it think it is the same as with my MBE – you use x64 Drivers – you must when you use 4 GB Ram. Try 3GB or less.

we use now 3GB at for the first – and it works.
Vidoje
June 15, 2006 at 9:09 pm

Thanks for that fast reply. Unfortunately machine is hanging from the day one! So I was experimenting with all updates just to make it work. Collages working with the same Blackmagic on G5 are laughing behind my back, but I know it will work as stable as on Mac once I discover what is making this.

One more important thing:
When working in Premiere Pro 1.5 usually program crashes. When working in Premiere Pro 2.0 usually system crashes!
Also Premiere Pro 2.0 crashes many times more than 1.5 during editing.

I will send NFO as soon as I make it, the next morning.

Thanks in advance,

Vidoje.
Vidoje
June 15, 2006 at 9:21 pm

Hi.

Once I have seen you reply, I went to Blackmagic Support Library with ‘x64’ and there clearly stays:

“We currently recommend a maximum of 3 GB of RAM for use with both 32-bit and 64-bit versions of Microsoft Windows
Vidoje
June 16, 2006 at 9:29 pm

After reducing amount of RAM from 4GB to 2GB, everything remains the same. System is still unstable and is crashing as frequently as before. I was so thrilled by information that RAM reducing will help and now a I simply have any and no idea what to do next. Anybody with any more experience? Any owner of Supermicro board, can you share BIOS settings with me?

Once again thanks in advance,
Vidoje.

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