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Activity Forums Apple Final Cut Pro Legacy My clients cannot open HD quicktime files I send them!!!

  • My clients cannot open HD quicktime files I send them!!!

    Posted by Joseph Wilkins on March 19, 2008 at 5:59 pm

    I am working with various clients who need to preview my work, and when I send them DVCPROHD quicktime files they cannot open them… they just see white….

    I have them download the latest version of QT – still nothing.

    It takes them to the quicktime components download page

    Do you need the pro player to view HD quicktime files?

    Please help

    Sean Oneil replied 18 years, 2 months ago 4 Members · 4 Replies
  • 4 Replies
  • Aaron Neitz

    March 19, 2008 at 6:10 pm

    that’s a codec that only comes with Final Cut Studio…

    Compress and send them H.264

    or go through the lengthy process of finding the DVCPRO QT components on your system, emailing them, and having your client manually place them in the QT component directory

  • Sean Oneil

    March 20, 2008 at 8:27 am

    I feel your pain. Even in the Media 100 days they had a free read-only version of their codec that anyone could download and use.

    If you don’t want to re-compress, you can send your client the DVCPro QT Components with a little note telling them where to place it (/Library/Quicktime).

    Sean

  • Zak Mussig

    March 20, 2008 at 9:12 pm

    There’s an assumption there that all of his clients are using Macs. There’s also an assumption that his clients’ computers can play back DVCProHD video.

    Your best bet is to compress to MPEG4 or h.264 like Aaron suggested. Even then, take into account that it takes a fairly new and beefy computer to play h.264 files in HD. A standard office PC may not have the horsepower. You just need to ask your clients what they have to work with and compress accordingly.

    Zak

  • Sean Oneil

    March 20, 2008 at 9:16 pm

    It’s takes a lot more computer horsepower to playback h264 than it does DVCPro.

    Sean

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