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MXF import error in PPCS6
Hi,
I am currently tearing my hair out over an import issue in CS6. I’m trying to import a client’s footage from an XDCamHD disc into Premiere, which as I understand it should be supported natively. However, everytime I try it refuses to import the video stream (the various audio files seem to import ok) giving me a ‘generic error.’
A few points:
- I am importing with the whole file structures available so all the various other associated files are there (PPI’s, BIMs… or whatever else they’re called…). A point to note here is that if I drag the whole folder into PP the usual message comes up about not supporting the file formats for all the rubbish files, but also includes the video stream mxf file.
- I’ve tried doing it through the media browser, dragging straight in from Explorer and via File>Import.
- As far as I can tell from the client it was recorded 1080p, 50Mbps which I can’t see being a problem.
- Our system has the Matrox MXO2 thingy attached, if that makes a difference.
- Our main system is PC, but I’ve tried it on a Mac as well and got the same result…
I think that’s it.
We used to use this footage all the time and had no problems, the only difference being that it was on CS5. So the upgrade is the only thing I can see causing a problem… but I can’t work out why.
Any help is GREATLY apprieciated (before this client tears out what little hair I have left…).
Thanks!
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10 Replies
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Are you able to drag a clip (just the clip) into Media Encoder? Are you able to import a single clip into After Effects?
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Nope. All Adobe apps are saying that the file is damaged/cannot read from source or something similar, and refuse to open it.
I can however view the file in VLC…
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Take the Matrox box out of the mix and try it.
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Same problem with the Matrox box disconnected, brand new project etc.
This could be one of life’s unsolvable mysteries…
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I concede. The camera wins.
Yours in shame,
P
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have you tried bringing it in via adobe prelude?
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Same result with Prelude – Failed import…
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Hi there,
Did you ever get to the bottom of this issue? Were having an absolute nightmare where every adobe programme will only import the audio files and the video files fail. We know it should work, but CS6 just doesn’t seem to like any of it.
Any help of advice would be greatly appreciated.
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Nope… We ended up having to convert all the files using some bit of 3rd party software. It was a massive pain in the backside. We’re now going to avoid that format like the plague.
Sorry I can’t be more help!
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The only way I could get it working was by using Rovi TotalCode plug-in.
Roberio Oliveira
Rede Bahia de Comunicacao
Department of Engineering
Technician Supervisor
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