- February 10, 2020 at 1:33 am
I’m running 13.1.5 on an iMac Pro 15.4.6. I have a bunch of .mp4’s captured and exported from Snagit that have non-standard dimensions as they are screen captures, like 1080 x 1348. Encoding is mpeg-4 base media version 2.
The videos play just fine in preview, but when I drag them to the timeline only the audio goes, no video. I tried creating a sequence much larger than the frame size (4k) but that didn’t help. Normally premiere prompts you if the video size and timeline settings are different, but I am not getting this prompt.
How can I edit these mp4s in Premiere?
- February 10, 2020 at 4:49 am
Those files are in a format that isn’t supported in Premiere. You’ll need to transcode them to a format that works or capture in a supported format.
- February 10, 2020 at 10:45 am
it shows that mpeg 4 is supported. Is there a way of finding out what will work and what will not without having to actually import the file? In this case the file is in Baseline L3.2.
- February 10, 2020 at 8:07 pm
It does sound like it may be an old 32 bit version that isn’t supported any longer. But I can’t say for sure.
Try transcoding to another file with something like Handbrake and see what happens.
- February 14, 2020 at 11:01 am
Log in to reply.