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MP4 files cannot be imported – ‘vsni’ file damaged or unsupported
Hi there – after working perfectly fine last week, I booted up after effects and received an error when trying to import mp4 files. From what I can find, other file types seem to be importing fine, however mp4 files give me the error “[filename]’ cannot be imported – this ‘vsni’ file is damaged or unsupported.”
I was running AE 17.1.3, however tried updating to 17.1.4, installing AE CC 2018, and uninstalling and reinstalling but still run into the same problem. Can’t find anything online relating to ‘vsni’ either!
I’m running macOS Catalina version 10.15.1 on 16 inch 2019 Macbook pro. Any help would be awesome!
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5 Replies
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It could be the codec that’s unsupported. Try converting it in Media Encoder to a h.264 codec and see if that fixes it
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Does this happen with every MP4? That is, if you make a video in AE (just, like, some shape layers or something), export it through AME as an MP4, and then try to re-import that file, does it work?
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This may be random but do you own an Insta360 camera? The Premiere plug-in that comes with the Insta360 Studio seems to be the reason for my crash. If this sounds like you, I’ll refer you to this guide. https://www.insta360.com/support/supportcourse?post_id=10354
You were the only person I found that had the same problem as me. Turns out, the file is actually called “insv” not “vsni” like AE says. If you google “insv after effects” you’ll find a bunch of people with the same problem.
Hope this helped mate!
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Had to recover my password of this ancient account just to thank you 😉
I have been importing H264 MP4’s in AE for ages but got the same error as described above (none of them were Insta360 related). But then I realized I did edit some 360’s videos a while ago and your answer could be the trick for me.
In my case I had to delete the Insta360 editing software and remove “Insta360Importer.bundle” from the “/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore” folder. The “insv.bundle” was nowhere to be found on my harddisk.
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Thanks for this useful info! I’m having the same issue and had just installed the Insta360 software, so that must be why. I’d really like the ability to use both, so do you know of a way to do that without uninstalling the Insta360 software? Thanks!
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