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  • Movie studio freezes on MPEG-2 render

    Posted by Rick Hughes on November 9, 2015 at 9:24 pm

    Sony Movie Studio 12 Platinum build 1184

    Have created multiple projects …. each includes a single MPEG video (1920×1080,25p) and one of more MP3 audio files on single audio track. The videos & MP3’s play fine in isolation.
    The individual projects range in duration from 10 – 25 mins.

    I have only managed to render 2 so far …..
    The render template is:
    Main Concept Blu-ray 1920×1080-50i
    Only change to it is to select ‘2 -pass’ and set Max/avg/min rates to … 25,20,15 Mbps

    The failure happens at different times .. so not related to particular frame, my PC is pretty reasonable spec, certainly not a cheap laptop.
    W7 64 bit – Quad core i5, 32GB RAM,2 TB HDD, has a good GPU … but not an option to use with this render template.
    Nothing else running … even turned off anti-virus and LAN card.

    Tried one suggested fix of holding CTL+Shift & double click shortcut – to clear cache & reset defaults.

    When it fails … same each time get pop-up window stating “movie Studio has stopped working” if I look at details same each time:
    Problem Description
    Application Name: Movie Studio Platinum
    Application Version: Version 12.0 (Build 1184) 64-bit
    Problem: Unmanaged Exception (0xc0000005)
    Fault Module: C:\Windows\system32\OpenCL.dll
    Fault Address: 0x0000000003411F31
    Fault Offset: 0x0000000000001F31

    Fault Process Details
    Process Path: D:\Program Files\Sony\Movie Studio Platinum 12.0\MovieStudioPlatinum120.exe
    Process Version: Version 12.0 (Build 1184) 64-bit
    Process Description: Movie Studio Platinum

    Rick Hughes replied 10 years, 6 months ago 1 Member · 1 Reply
  • 1 Reply
  • Rick Hughes

    November 11, 2015 at 1:34 pm

    Further details:
    I have had over 80% failure ……… and some that failed on 3 or 4th attempt they did complete. Which confirms to me this is not a project file/media corruption issue.

    GPU is ‘enabled’ under preferences, but no option to turn on (so presumed off) for MainConcept MPEG-2 template.
    The graphics card was purchased specifically to provide CUDA support, it is a supported card and also there should be no OpenCL use as it’s CUDA.

    The card works fine with other programs … and is identified correctly and accepted by Movie Studio.
    Have installed latest NVIDIA driver and video bios, and after seeing one post response uninstalled Quicktime. This did significantly reduced frequency of failures

    The only 100% way to complete renders is by turning off GPU acceleration in Movie Studio preferences.
    However I specifically purchased this Movie Studio upgrade to get GPU support
    Plus the card Geoforce NVIDIA 5600GTX is a supported card by Sony, and is recognised by Movie Studio.

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