Motion 4 hangs and I must use Force Quit

[Jeremy Garchow]

4 or 5?

[Ned Miller]

I just bought Motion 4, isn’t that the latest? I went to the Apple Store and that was the only Motion there was.

Ned Miller
Chicago Videographer
http://www.nedmiller.com
www,bizvideo.com

[Jeremy Garchow]

I see. 5 is the latest.

Did you have FCS3 with Motion 4 installed as well?

If so, did you follow the directions here?: https://support.apple.com/kb/HT4722?viewlocale=en_US&locale=en_US

[Ned Miller]

Jeremy! I’m sorry! I had a typo. I meant to say COMPRESSOR in the subject line. I also bought Motion but haven’t opened it. So sorry. That’s why I had 4.

Ned Miller
Chicago Videographer
http://www.nedmiller.com
www,bizvideo.com

[Jeremy Garchow]

Try Compressor repair from Digital Rebellion.

Craig S says that he has had some trouble with Compressor, but I have had real good luck with it.

Did you have fcs3 on this machine?

[Jeremy Garchow]

Also, was this a clean mavericks install?

[Ned Miller]

Not sure what you mean by clean install. I did a restart, followed the onscreen prompts.

Ned Miller
Chicago Videographer
http://www.nedmiller.com
www,bizvideo.com

[Jeremy Garchow]

Clean, meaning wipe the drive an start over instead of upgrading your Mountain Lion install.

At the very least, I’d make a new admin user and see if Compressor will launch.

[Ned Miller]

No I did not, I’m not that tech savvy.

Ned Miller
Chicago Videographer
http://www.nedmiller.com
www,bizvideo.com

[Jeremy Garchow]

[Ned Miller] “No I did not, I’m not that tech savvy.”

This coming from the guy who is standing in front of a giant wad of pyrotechnics?????

😉

A clean install of Mavericks is the best way to ensure that everything is going to work well.

Depending on how you have things stored, It can also a pain in the ass. On the flip side, it can also be very easy.

Read this before trying a clean install. It will teach you how to make a new user for troubleshooting purposes.

https://support.apple.com/kb/TS4053

Jeremy