MOCHA File Import Error

[Mary Poplin]

Hi Glenn,

Martin is in and out of the office this week and we’d like to get this resolved for you, can you send me your file and I will test it on my machine? It sounds like you might need to try reinstalling quicktime. That being said, if I can test your file on my machine, I can rule out codec issues.

Please send it to me at maryp@imagineersystems.com

Cheers,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com

[Mick Mckinley]

I’m having the exact same error. No video formats seem to work. Has any progress been made to resolve this issue?

[Glenn Tak]

I had to completely uninstall After Effects and reinstall from scratch. That fixed the issue.

Good luck and Happy 4th~

TAK

______________________

“Nothing is Easy”
Jethro Tull

[Martin Brennand]

Thanks for the update Glenn. I’m still curious as to what was going on there.

Mick, can you try the same as Glenn and see if that resolves your issue?

If the problem persists, please email support@imagineersystems.com and we’ll see if we can help more directly via screen shots etc.

Martin Brennand | Product Manager | mocha – Imagineer Systems

[Mick Mckinley]

Thanks Glenn and Martin, works like a charm.

[Inga Müller]

Hi there,
I really hope to get some help here.
I have the same problem with Mocha, but the new installation of ae did not solve the problem.
I tried to convert the video file to different files but it does not work ?
Mocha always shows up with a blank project and choosing the file manually shows up the error corrupted or unsupported file. (like on the screenshots of Glenn)
I am working with windows 10 and have installed ae cc2017 now.
Perhaps you can help me 🙂

[Mary Poplin]

With the new mocha Pro 5 plugin, mocha reads off your timeline and you shouldn’t experience this issue ever again. But for standalone mocha like mocha AE that ships with AE or mocha Pro the standalone, you need to troubleshoot the following:

There are certain types of codecs and file types that the standalone mocha does not support, usually native, unprocessed codecs off of cameras and AVIs on Windows. You may need to convert the file to something mocha supports, such as quicktime or an image sequence. If your screen is black or white for clips but not for images, it is most likely the codec for the movie files that is causing the issue.

Keep in mind the Codec is not the same thing as the file type; a codec is the type of compression (ProRes, Animation), the file type is a container (AVI or MOV).

View Documentation: supported file list: https://www.imagineersystems.com/support/documentation/#File_Formats

Other troubleshooting tips:

• Double-check that your quicktime drivers, codecs, and video card drivers are up to date, and that quicktime can open the file.
• Try changing your codec to a more widespread codec. Usually any other quicktime format like animation, h.264, or JPEG compression should work, or another type of common .avi compression.
• If the footage loads in quicktime but not in mocha, try converting the clip to a file we know for sure that mocha recognizes, like a TIFF or JPEG sequence, to test and make sure that mocha is running properly.

Make sure of the following when converting to an image sequence:

• The frame rate, aspect ratio and dimensions are the same as the original footage.
• If you are creating proxy footage, make sure the aspect ratio and frame rate are the same.
• If you are using a particular bit depth, make sure you convert to the same depth if you are using the footage for rendering inside mocha
• If using compressed footage, don’t set the compression too low, as this will create artifacts that may hinder tracking and roto.
• Make sure mocha supports the sequence you are converting to!
• If you would prefer to convert to a movie clip format then we recommend a standard format that QuickTime would understand, such as Animation.

If users have security concerns and do not want to use Quicktime on Windows, but still want access to .MOV and .MP4 codecs, we recommend that they uninstall QuickTime Player, and install only the QuickTime Essentials part of the package. This substantially reduces the attack surface and reduces QuickTime to the status of a faceless library on their system which will only be used inside of other software for codec decoding. For v5 users, the mocha Pro 5 Plug-in option is the ideal solution because it has no dependency on QuickTime and reads the image data right out of the host’s timeline. For users who are unable to upgrade to mocha Pro 5 the Plug-in, installing the codecs alone will help solve some of the problems users are encountering with Quicktime on Windows.

If you have trouble installing only the quicktime essentials, try this method:

• Fully uninstall Quicktime and delete any Apple folders left on your machine for a clean uninstall.
• Reinstall using the full installation option with the player installed as well.
• In your program management configuration panel, select the uninstall option and ask Quicktime to be “modified.”
• Uninstall Quicktime Player only but keep the full library of codecs you need to read .MP4 and .MOV files.

If you have any more questions, the fastest way to get help is to contact mocha support here: https://www.imagineersystems.com/support/contact-support/

Cheers,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com

[Glenn Tak]

A few months ago one of the Techs at Imagineer finally solved this issue for me.

It had to do with MacKeeper and the Binary Cutter function which apparently removed a needed resource for Mocha.

I would re-install After Effects and Mocha would work. Once I ran MacKeeper with the Binary Cutter function Mocha would cease to function properly and I would get the issues I listed in my first few posts.

I have disabled the Binary Cutter function in MacKeeper and have since had no problem with Mocha.

There is no way in a hundred years I would have been able to track down this issue. It was only after a year and half of correspondence with Imagineer that finally one Tech had the answer.

I hope this helps.

______________________

“Nothing is Easy”
Jethro Tull

[Mary Poplin]

That’s definitely a pretty obscure conflict, we will be on the lookout and let users know not to use “Binary Cutter” in mackeeper and mocha together.

Thank you,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com

[Chris Sully cortez]

I am currently experiencing this exact issue on my windows 10 computer NOT a macbook….. any idea what to do? I’m running the latest version of Adobe After Effects CC so I’m really not sure what to do. I don’t have ‘binary cutter’.