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Activity Forums Adobe Premiere Pro media randomly goes offline

  • media randomly goes offline

    Posted by Daniel Mcdonald on June 20, 2014 at 5:04 am

    Can’t seem to find any answers in the forums to this \ bizarre problem…

    I have a project where the video media will go offline after 2-5 minutes of editing, even though I haven’t touched the footage or drives. When I select a video clip, and try to relink, I find that the link media option is greyed out. I can make it offline, but when I reconnect, it stays offline. The weirdest thing is when I shut down CC, and relaunch the project, everything is connected for 2-5 minutes. Runs like a charm. Then, bam, media offline. Every time.

    It’s not a loose cable. I tried reinstalling Premiere. I tried repairing my disc permissions. Can’t seem to find a fix to this issue, short of reimporting and re-editing.

    I’m running Premiere Pro CC v8 on an iMac 2.7 i5 with v10.7.5

    Daniel McDonald
    M.F.A. Chapman University – Film Editing
    http://www.danielmcdonald.net

    Kevin Monahan replied 12 years, 1 month ago 4 Members · 4 Replies
  • 4 Replies
  • Kenneth Montgomery

    June 20, 2014 at 12:44 pm

    Have you tried deleting your render/preview files & media cache files?

  • Daniel Mcdonald

    June 20, 2014 at 4:51 pm

    No, I haven’t. But instead, I went back to one of my autosave projects, and it seems to working fine. At any rate, thanks for the tip. Ken If it happens again with this project file, I’ll give that a try, just to see.

    – d

    Daniel McDonald
    M.F.A. Chapman University – Film Editing
    http://www.danielmcdonald.net

  • Gary Milligan

    June 20, 2014 at 4:55 pm

    Reminds me of a similar problem I had a couple of years ago with an external drive. The cable was fine as you say it is with yours, but the culprit turned out to be the AC power adaptor brick was failing. I only found this out by exchanging the brick with another of the same from a second drive. Ordered a replacement and I was good to go.

    HTH

    Gary

  • Kevin Monahan

    June 20, 2014 at 7:26 pm

    Hi Daniel,
    Mac OS X 10.7 not supported for CC 2014 digital video applications. Sorry. See this Help article: https://helpx.adobe.com/x-productkb/multi/os-x-107-supported.html

    Thanks,
    Kevin

    Kevin Monahan
    Support Product Manager—DVA
    Adobe After Effects
    Adobe Premiere Pro
    Adobe
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