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Forums DaVinci Resolve Media Offline Continues

  • Media Offline Continues

     Michael Gissing updated 1 week ago 4 Members · 5 Posts
  • Vincent Fiduccia

    April 1, 2021 at 3:40 pm

    Still having the same problems with 17.1.1 as with all of the other versions of 17.

    Thought it was my machine that didn’t have the capacity to handle DR (Old machine i7,4 core, 16G Ram, 4 G Video), so bought a new machine (Dell 8940 i9, 10 core, 64G Ram, 6G Video, all SSD’s).

    This is the only program that I have had any problems with either machine.

    Now the same problems happen…only faster.

    I can’t be the only person having these problems.

    I am not working on a feature film, but a project that is 8 minutes long with moderate fusion.

    The most constant frustration is the media offline line of png files that I have to constantly delete and reinstall into the media pool.

    As I make copies under different names to protect prior work, the new version experiences the bugger media offline problem, even if I run the project over and over again to get it into the cache. Sometimes it works without doing this and sometimes I have to go to the last working version and same it under a different project name…and maybe it will function. Until the next time.

    After spending a couple of thousand dollars, it seems that maybe I should just give up on DR, and use another program. A simple project that should have been done two weeks ago is constantly stalled by program errors…extremely frustrating.

    Does anyone have a solution?

    Would appreciate any input.

  • Michael Gissing

    April 2, 2021 at 5:53 am

    I couldn’t find a previous post that described your problem so can you explain what the problem is. I’m guessing you have an image sequence (png) that is either going offline or it is displaying that it is offline when it isn’t. Media going offline can be caused by a drive that disconnects then reconnects. Corrupted thumbnails can cause the file to look like it is offline but it still plays and displays correctly.

    I am not having the same issue and there might be something about the file or the drive. More info please.

  • Glenn Sakatch

    April 4, 2021 at 4:29 pm

    You shouldn’t have to delete and install any media when it goes offline either.

    Organize your files into bins. If it goes offline, you should be able to select the bin and tell Resolve to relink that bin, or change the source directory for that footage. Pointing it to the folder with the footage, should bring it all back online again.

    As Michael stated, i fear this is more a system issue than a Resolve issue. Does it go offline while you are working, or after a relaunch? Do you have your media drives mapped to the same drive letter each time? Are the drives listed in Resolves media storage area under preferences?

    You haven’t stated any specs for your system, or anything specific about your workflow but, personally, it is very rare for me to have media go offline that is in fact still in it’s original location. Can’t tell you the last time it happened actually.

  • Jon Zanone

    April 4, 2021 at 11:12 pm

    Sometimes offline footage can happen because the computer is turning off the device in an effort to save energy. Try going into the Device Manager, flip down the triangle to the Universal Serial Bus Controller, and right click on one of the Generic USB hubs – go to the Power Management tab and uncheck ‘Allow the computer to turn off this device to save power’. You’ll need to do it for all the hubs you have installed that have the power management tab. I’ve found it helps when I’m having drive issues.

  • Michael Gissing

    April 5, 2021 at 1:11 am

    I always set the OS power management to never turn off any drives ever.

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