Media Encoder Crashing

[Paul Neumann]

I’ve had Prelude and SpeedGrade crashes like that, but only on my MBPr. Everything is rock solid on the iMac.

[Brian Cooney]

yeah I’m using a 2013 iMac.. I didn’t have any issues until the latest CC updates and the Mavericks update 2 days ago..

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota

[Jeff Cipin]

Have had the same problem since installing PP 7.2. Using “Queue” to launch AME 7.2.0.43 causes PP to crash. But I seem to have found a workaround. Launch AME in the finder rather than from within PP.

Jeff

[Brian Cooney]

I did have some limited success with launching from the dock first then opening PPro.. but now Media Encoder it’s crashing no matter what I do on both computers.

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota

[Jeff Cipin]

That’s scary. Do we think Adobe knows about this?

Jeff

[Jeff Cipin]

Just for the record, I’m on a Early 2009 MacPro 2.66 GHz Quad-Core, OS X 10.7.5. I have 16GB of RAM and an NVIDIA Quadro 4000 graphics card. (Which I find a bit flaky.)

Jeff

Jeff

[Don Hertz]

Same issue here. After the 7.2 update AME won’t launch. It did the first time but then locked up when I was loading clips into it. Now it either locks up on the splash screen while loading or just never launches when I hit the Queue button in Premiere. I’m on a Macbook Pro. I’ve tried numerous things, trashing preferences, clearing cache files, launching the program from outside Premiere. Nothing so far. I believe Adobe is aware of the issue.

Don

[Jeff Cipin]

Just installed today’s update – PP 7.2.1. And… same issue. But I was experiencing one of the other bugs that they claim has been fixed. Maybe they’ll get to this after Christmas.

Jeff

[Brian Cooney]

I was just sent this by an Adobe rep. I updated preferences via holding shift while launching. And I think it worked.. at least the first time.. need to export again.

Re: Media Encoder Crashing since last update
created by Larry Sullivan in Adobe Media Encoder (AME) – View the full discussion
We’re on the case but haven’t found a definitive cause yet. Here’s a couple preliminary things we’re asking users to try if they’re seeing this:

Hold the Shift key down while starting AME. This will reset your preferences and has fixed startup crashes in some instances.
Log out of your CC account: https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately- launch.html
Set your GPU renderer to “Software Only”. Some video cards have issues when GPU is set to “OpenCL” or “CUDA”. Also check if there’s an update available for your video driver
Turn off “Enable Native Premiere Pro sequence import” in your AME prefs.
Post your crash logs if possible.

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota

[Brian Cooney]

Just installed todays premiere update and it appears to have fixed it. 🙂

Telly Award Winning Editor, Motion Gfx Artist, Colorist
MotionFoundry, Inc. Post: Verizon, GM, Kohl’s, 3 Doors Down, L’Oreal, IKEA, Kelloggs, Toyota