• Adobe Media Encoder

  Media Encoder cannot open HEVC H.265 HDR 10-bit videos

  Posted by Ovi Dan on November 13, 2016 at 4:04 am

  I have been struggling with Adobe support to make Media Encoder successfully open HEVC H.265 HDR 10-bit videos. This is actually the only reason I got a CC plan.

  Public examples of videos with this problem:
  https://demo-uhd3d.com/fiche.php?cat=uhd&id=145
  https://demo-uhd3d.com/fiche.php?cat=uhd&id=150

  Can somebody please try to open these in Media Encoder?

  My setup: Windows 10 64 bit, GTX 1070

  The error I see is: The file Filename.mp4 could not be imported. The source file appears to be corrupted. Please check that it is a valid file.

  I confirmed with support that I have the HEVC codec installed correctly, as I can successfully export HEVC.

  Ovi Dan replied 9 years, 9 months ago 1 Member · 0 Replies
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