MacBook Pro Retina 13 with Intel Iris graphics breaks Premiere Pro CC hardware output

[Tim Kolb]

If the CPU (Mercury Software) engine solves the problem, I would investigate whether Mercury transmit (the system for handing off frames from the GPU to an SDI or Thunderbolt, etc peripheral) might be too demanding for an integrated GPU?

TimK,
Director, Consultant
Kolb Productions,

Adobe Certified Instructor

[Peter Price]

That could be the case. It does seem to work, when I don’t have the AJA or Blackmagic boxes attached. And Adobe does claim it supports Intel Iris GPU’s since CC 2014, according to this: https://helpx.adobe.com/premiere-pro/system-requirements.html#Adobe Premiere Pro CC (2014) system requirements and language versions

I just found it puzzling that it was happening to both AJA and BMD IO.

[Tim Kolb]

[Peter Price] “I just found it puzzling that it was happening to both AJA and BMD IO.”

Actually, that’s what actually points back to the GPU (or maybe just the general configuration of the MBPro) for me…

Adobe does clearly support the GPU since you get some performance boost when you aren’t handing off frames to an external device.

Handing off to an external device with GPU-processed frames isn’t a low-resource operation…and it’s a dual core laptop with a 9 hour battery life.

TimK,
Director, Consultant
Kolb Productions,

Adobe Certified Instructor

[Al Bergstein]

Since the 10.9.4 update just came out and fixed a lot of major video issues for Adobe, I’m wondering if this is related to the update. I would call Adobe tech support and find out if this is a new issue they are seeing, as well as check the Blackmagic and Aja boards here.

Al

[Peter Garaway]

Hi Peter,

Sorry for your troubles. We’re investigating this issue now. The workaround for the time being is disabling OpenCL while outputting to a external monitor via 3rd party hardware.

Best,

Peter Garaway
Adobe
Premiere Pro

[Jorge Alduncin]

Hi, I’ve been having the same problem with the Intel Pro card in my retina mackbook pro.Whenever I want to enable external playback to a monitor, the secondary screen turns white and premiere pro’s playhead won’t play.It says on the bottom alerts that “A low-level exception ocurred in adobe monitor 2” Has this problem been solved?, I just bought adobe’s creative cloud plan and i’m starting to regret it, because it’s been a while since this error hasn’t been attended.

[Kacper Skowron]

I just got off the phone with adobe and they tell me that intel iris has conflicts with the intel iris and they are working on it. According to the rep, the grafic card is not powerful enough? To me it seems more like a software conflict more than anything else ;(

He said it might be fixed in the next software update in 3-4 months…

I hope it helps,
cheers,
kacper skowron
LA based DP

[Jorge Alduncin]

It is a software issue clearly, finally some made that phonecall.Thank You!!!!!!!!!