IT people in general are clueless about streaming video across networks and the internet. We deal with this constantly. What generally happens is we deliver web or network ready compressed files and they end up getting recompressed by somebody to a different size, codec and data rate, and if it’s 16×9 it usually gets resized to 4×3 (or vice versa)…. even though we’ve given them what everyone agreed upon.
It’s incredibly frustrating and quite amazing considering how pervasive video is online. That said, streaming video can also be incredibly complex and in the corporate world, the end-users hardware and software configurations can vary wildly. We’ve encountered situations where the client loudly complained that the videos we sent don’t have sound…only to find out days (and hours of troubleshooting) later…that none of the workstations in the company have sound cards.
Or on another occasion, deliver a client requested Quicktime movie and again get complaints that no-one except for the Marketing Department could play it (see where this is going?). I figured this one out quickly. The marketing department was all Mac…the rest of the corporation was PC…and weren’t allowed to install third party video players (i.e. Quicktime)…so they couldn’t play the .mov file.
I could go on for days….but the only solution is to give them choices and give them several versions and make your recommendations…then let them decide what works and doesn’t work. Oh yeah…charge accordingly!
Chris Blair
Magnetic Image, Inc.
Evansville, IN
http://www.videomi.com
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