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Losing the same file over and over
I’m working off an external USB hard drive. It’s not a very good drive but it’s what I have right now. Every 15-20 minutes or so the drive reboots causing windows to reload it. Every time that happens premiere pro cs6 asks me for the location of the same file 00015.MTS. Only one file. Even though there are 17 others just like it in the same folder and all are loaded and used in the project.
Any way I can tell premiere to permanently keep track of this file? This is getting really annoying.
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4 Replies
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No, no, it’s asking you for the one file because it recursively finds all the other files related to the project once you give it a starting point. This dialog is triggered because it can’t find the drive and has lost all files, as the drive takes a few seconds to remount.
The larger problem is that when the drive idles, it’s losing the full data connection and Windows tries to remount it… shouldn’t happen. In an ideal situation, you just have a few seconds of lag before the drive spins up and it never disconnects.
I assume you’re using Windows 7? Go to Control Panel > Power Settings > Change Plan Settings > Advanced Settings > USB Settings > disable “USB selective suspend”
Disabling this feature should keep your external drive spinning. If it doesn’t you may have to alter your hard disk power settings.
Angelo Lorenzo
Fallen Empire – Digital Production Services -
Awesome! Thank you for this. Seems to have fixed the problem. 🙂
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Sorry I take that back. When not working with premiere the system loses the drive. Even after adjusting the hard drive sleep time to a ridiculous amount, I still get this problem. Hmm.
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Did you adjust the hard drive sleep time or the USB suspend settings or both? The suspend setting is the more important of the two.
As another troubleshooting step try a new USB cable and/or a different USB port on your computer.
As a last resort try googling your specific hard drive and the word “unmounts” or “dismounts” to make sure it’s just not some inherent defect of that model.
Angelo Lorenzo
Fallen Empire – Digital Production Services
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