Kona/FCP Format Issue

[Jeremy Garchow]

Are in a 720 easy setup from FCP?

What’s the VIdeo output set to in the view > Video Playback setup for?

Do you have a downconvert set on your output via the control panel?

Have you setup your PCIe Expansion properly?

Has this worked in the past or is this a new install?

[Scott Smith]

Not in easy setup.
Video output set to 720p.
No down-convert on monitoring output.
PCIe Ports set correctly, and card in slot 3.
Was working fine, and suddenly not working.

Called AJA again and went through many steps with tech support-most of which I had already done. One thing we did – that I hadn’t – was to delete a kona receipt file in root/system/coreservices , then uninstalled/reinstalled kona drivers. The initial check is that it may have fixed it, but I’ve had it appear to work before then go bad within a short amount of time. I’m keeping my fingers crossed.

[Jeremy Garchow]

[Scott Smith] “I’m keeping my fingers crossed.”

Me too, bud. Me too.

[Nick Lovell]

Hey there! I’m having this same problem with a Kona LHe. Did deleting the receipt, uninstalling and reinstalling solve the issue? Please let me know! (I don’t want to tell my I.T. department to do this if it’s not going to fix the issue…)

Thanks!!!

Nick

[Scott Smith]

So far so good, but there was no real editing done yet since I did it. I just tested it out, and haven’t actually used it. I will update tomorrow if there are any problems.

[Scott Smith]

At first, the manual reinstall appeared to work. Then I tried to open Compressor, and it wouldn’t open. Obviously I had more going on than just the Kona drivers.

Long story short, I uninstalled everything in Final Cut Studio. (BTW, FCS Uninstaller helped a lot https://www.digitalrebellion.com/fcs_remover.htm ). I uninstalled the Kona drivers. I manually searched for anything on the mac related to anything FinalCutStudio or AJA or Kona and deleted it. I ran disk permissions and rebooted. I reinstalled Final Cut Studio from scratch. I ran software update on Final cut. I reinstalled Kona drivers 5.1, and rebooted. And wouldn’t you know, after all that, I still had the initial problem.

After going home and drinking heavily, I uninstalled Kona 5.1 and tried Kona 5.0. The format problems went away, but I had no machine control. I uninstalled Kona 5.0 and installed Kona 4.0. At long, long last, everything is working!