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Kona Lhi off line
Hello. I installed a AJA Lhi card in my Mac Pro, updated the firmware, installed latest drivers, installed Premeirer CS4 plug in. I capture via component and all was going well. Then I tried to upcode a DV tape to 1080i. Nothing. Now in control panel everything is set the same but when I open Adobes capture window, select Kona AJA QT and looked at the set up it says the card is off-line and all is greyed out. AJA just sent a new card…samething. Tech support says they are stumped…I’m stressed. I tried HDMI capture, same thing. Audio comes through. Output from the time line goes to my monitor and looks great…just no more capture.
Any thoughts. This is scarey when Tech Support talks to their engineers and they have no clue. I tried to reset the card on start up but it shows a full green light on the card and a half red half green on the other light.
I’m stumped.